# John Moses Vakada

John Moses Vakada is a remote worker on Himalayas, Assistant Manager (Operations) at WNS Global Solutions India Private Limited, based in India.

Source: https://himalayas.app/@johnmosesvakada

```text
Operations team leader at Concentrix Daksh Service India Private Limited who improved customer satisfaction by more than 25% in the first year.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Operations Manager, Team Lead |
| Skills | Operations Management, Team Management, Performance Monitoring, Quality Assurance, Customer Satisfaction, Customer Support, Customer Retention, Process Improvement, Learning and Development, Coaching, Data Analysis, Report Writing, Investigation, Service Level Agreements, Turnaround Time Management |

## About

```text
At Concentrix Daksh Service India Private Limited, I managed teams supporting Uber processes and helped increase customer satisfaction by more than 25 percent in the first year. I maintained team CSAT and quality above 95% for the past four years of that role.

I generated performance and customer-retention reports, monitored team results, and participated in internal and external calibrations. I also coached team members and helped identify training needs.

At WNS Global Solutions India Private Limited, I worked as an Assistant Manager (Operations) for Mitchell Health Care. I managed a team of 40+ employees, monitored quality and performance, and prepared reports for client calibrations.

Earlier at Concentrix, I worked on customer support, email processes, operational analysis, and process improvement. I also used Excel, Bliss, and Jira, and received the SUPER TALENTED ACHIVER AWARD three times.
```

## Experience

### Assistant Manager (Operations)

[WNS Global Solutions India Private Limited](https://himalayas.app/companies/wns-global-services). Apr 2024 - Aug 2024

```text
Managed a team of 40+ employees and monitored projects to ensure quality standards and performance. Generated daily, weekly, monthly, and quarterly reports and maintained team quality standards as per client SLA.
```

Skills: Team-Management, Performance-Monitoring, Quality-Assurance, SLA-Management, Reporting, Client-Calibration, Learning-and-Development

### Team Leader (Operations)

[Concentrix Daksh Service India Private Limited](https://himalayas.app/companies/concentrix). Dec 2018 - Mar 2022

```text
Managed teams of 20+ employees and monitored projects to ensure progress. Generated reports, maintained team CSAT and quality above 95%, and helped increase customer satisfaction rate by more than 25% in the first year.
```

Skills: Team-Leadership, Operations-Management, Performance-Metrics, Customer-Satisfaction, Data-Analysis, Reporting, Coaching, Feedback, Process-Improvement

### Senior Subject Matter Expert (Emails)

[Concentrix Daksh Service India Private Limited](https://himalayas.app/companies/concentrix). Jun 2017 - Nov 2018

```text
Provided customer support and handled queries, maintained records, and performed back-office support tasks. Conducted research and compiled answers for informational requests from external customers.
```

Skills: Customer-Support, Email-Handling, Query-Resolution, Record-keeping, Back-Office-Operations, Research, Client-Interaction

### Associate

[Concentrix Daksh Service India Private Limited](https://himalayas.app/companies/concentrix). Nov 2016 - May 2017

```text
Served as a basic point of contact for customers with complaints, queries, and feedback. Provided customer support and handled client queries.
```

Skills: Customer-Service, Complaint-Handling, Query-Resolution, Communication-Skills

## Education

### Vizag Institute of Technology

B.Tech, Mechanical Engineering. 2011 - 2015. Grade: 68.75%

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Completed B.Tech in Mechanical Engineering with 68.75%.
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### NRI Junior College

Intermediate, Intermediate. 2009 - 2011. Grade: 72%

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Completed Intermediate with 72%.
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### Sri Vijetha Talent School

SSC, SSC. Grade: 86%

```text
Completed SSC with 86%.
```

## Tech stack

- Jira
- Microsoft Excel
- CATIA

To contact John Moses, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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