# John Jerome Lorico

John Jerome Lorico is a remote worker on Himalayas, Operations Customer Expert at Teleperformance Indonesia, based in Philippines.

Source: https://himalayas.app/@johnjeromelorico

```text
Customer support representative at Teleperformance Indonesia, resolving TikTok user inquiries through chat, email, and ticketing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Support Representative, Data Analyst, Social Media Investigations, Data Entry Specialist, Web Researcher |
| Skills | Customer Support, Customer Service, Data Entry, Social Media Research, Social Media Investigation, Online Research, Report Writing, Documentation, Issue Resolution, Ticket Escalation, Live Chat, Email Support, TikTok, Facebook, Instagram |
| LinkedIn | https://linkedin.com/in/loricojohnjerome |

## About

```text
At Teleperformance Indonesia, I responded to TikTok users’ inquiries and complaints through live chat, email, and ticketing systems. I analyzed user issues, provided feedback, and escalated concerns when they were outside my scope.

At Amalgam8 Philippines (Social Discovery Corp), I identified subjects using established search methodologies across social media and other online sources. I reviewed reports and analyzed findings for clear, accurate report highlights.

At Probe Group Philippines, I entered and maintained spreadsheet data, reviewed it for discrepancies, and worked in Google Workspace. The role was project-based.

At Canon Business Process Services, I worked as a Coding Technician I/Data Entry Specialist, following procedural workflows and escalating production-related concerns. I also have a Bachelor of Science in Information Technology from Pampanga State Agricultural University.
```

## Experience

### Operations Customer Expert

Teleperformance Indonesia. Jun 2025 - Aug 2026

```text
Responded to TikTok users' inquiries and complaints through live chat, email, and ticketing systems. Provided timely and accurate responses and escalated cases to appropriate departments when necessary.
```

Skills: Customer-Support, Live-Chat, Email-Support, Ticketing-Systems, Issue-Resolution, Escalation-Management

### Data Analyst / Social Media Investigator

Amalgam8 Philippines (Social Discovery Corp). Apr 2022 - Jun 2025

```text
Identified and located subjects using established search methodologies across social media platforms. Reviewed reports, analyzed online information, and created summaries with high accuracy.
```

Skills: Social-Media-Research, Investigation, Data-Analysis, Report-Writing, Documentation, Google-Workspace, Screenshot-Tools

### Customer Care Executive / Data Entry Specialist

Probe Group Philippines. Sep 2021 - Nov 2021

```text
Input and maintained data accurately in spreadsheets. Reviewed data for accuracy and identified discrepancies within the Google Workspace environment.
```

Skills: Data-Entry, Spreadsheets, Google-Workspace, Data-Accuracy, Attention-To-Detail

### Coding Technician I / Data Entry Specialist

Canon Business Process Services. Jun 2019 - Apr 2020

```text
Ensured daily production targets and quality standards were consistently met. Followed procedural workflows and escalated production-related concerns to the Coding Manager.
```

Skills: Data-Entry, Quality-Assurance, Workflow-Management, Escalation-Management, Production

## Education

### Pampanga State Agricultural University

Bachelor of Science, Information Technology. 2015 - 2019

```text
Bachelor of Science in Information Technology degree from Pampanga State Agricultural University from 2015 to 2019.
```

## Tech stack

- Adobe Photoshop
- Google Workspace
- Microsoft Excel
- Canva
- Microsoft Word
- Microsoft PowerPoint
- Instagram
- Facebook
- TikTok

To contact John Jerome, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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