# John Davidson

John Davidson is a remote worker on Himalayas, Customer Service Advisor at Utility Warehouse Energy, based in United Kingdom.

Source: https://himalayas.app/@johndavidson1

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Customer service advisor at Utility Warehouse Energy, resolving energy issues and supporting customers remotely.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 26k+ GBP |
| Job categories | Administrative Professional, Sales Executive, Customer Service, Technical Advisor |
| Skills | Customer Service, Energy Customer Support, Sales, Lead Generation, Appointment Booking, Complaint Resolution, Insurance Quotation, Insurance Sales, Benefits Eligibility, EFTPOS Contract Processing, Refund Processing, Account Management, Training, Staff Coaching, Quality Control |

## What I'm looking for

```text
I prefer remote work and am seeking a role where I can use my experience supporting customers and resolving their queries.
```

## About

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At Utility Warehouse Energy, I resolve energy issues through WhatsApp and email, providing customers with support and advice. I also work with other departments and agencies on matters including power outages and smart meter installation and troubleshooting.

At The Times and Sunday Times, I managed international member services and email communications, and helped resolve technical and invoice issues. I also implemented training programmes and identified technical errors in the commission structure.

At CallActive, I led a team as second-in-charge and worked across inbound and outbound sales. I achieved 92 sales in one month and received multiple awards for best salesman of the month.

My experience also includes booking appointments and handling benefit-related queries at Serco, and providing tailored insurance quotations at Acorn Insurance. I prefer remote work.
```

## Experience

### Customer Service Advisor

Utility Warehouse Energy. Sep 2022 - Jan 2027

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Resolved WhatsApp and email energy issues, provided support and advice, and collaborated with departments and agencies to ensure smooth energy supply. Handled power outages, smart meter installation, and troubleshooting.
```

Skills: Customer-Service, Problem-Solving, Collaboration, Energy-Industry, WhatsApp, Email-Support

### Advances and National Telephone Line

Serco. Jun 2020 - Sep 2022

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Booked appointments, liaised with work coaches and case managers, checked claimant eligibility for advances, and handled queries related to a DWP benefit. Worked remotely.
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Skills: Customer-Service, Appointment-Scheduling, Claims-And-Eligibility-Checking, DWP-Benefits, Remote-Work

### Sales and Customer Service Executive

Acorn Insurance. Sep 2019 - Mar 2020

```text
Provided bespoke insurance quotations, tailored products to individual needs, converted quotes into sales, and liaised with underwriters. Adhered to FCA guidelines and KPIs while handling sensitive information.
```

Skills: Sales, Customer-Service, Insurance, Underwriting, FCA-Compliance, Data-Protection

### S99 Quality Control and Operator

Delphi Diesel Systems. Mar 2019 - Mar 2019

```text
Ensured smooth running of fuel injector machinery at an American car manufacturer. Conducted lengthy screening and mathematical evaluations for role suitability.
```

Skills: Quality-Control, Machinery-Operation, Attention-To-Detail, Mathematical-Evaluation

### Technical Advisor

The Times and Sunday Times. Mar 2016 - Dec 2018

```text
Managed international member services and email communications, resolved technical and invoice issues, and implemented training programmes to optimise team performance. Supervised technical activities and collaborated with teams to execute workload.
```

Skills: Customer-Service, Technical-Support, Training, Team-Leadership, Process-Improvement

### Eftpos

Hays. Jan 2014 - Jan 2015

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Handled renewals, cancellations, and refunds for EFTPOS machine lease and sale in the New Zealand market. Assisted in system changes to meet monthly targets and supported staff to execute tasks.
```

Skills: Customer-Service, Sales, Contract-Management, Invoicing, Quality-Control

### Sales Executive

CallActive. Jan 2013 - Jan 2014

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Steered outbound and inbound sales operations, monitored call performance, and led a team. Generated new business leads and acted as second in charge, conducting meetings and mentoring team members.
```

Skills: Sales, Team-Leadership, Customer-Service, Lead-Generation, Mentorship

## Education

### Oxbridge Online

Level 4 Advanced Psychology, Psychology

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Level 4 Advanced Psychology course completed online.
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### Westminster College, London

Technology Educational Council Diploma, Popular Music

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Diploma in Popular Music from Westminster College, London.
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## Tech stack

- WhatsApp

To contact John, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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