# Joey Buenaventura

Joey Buenaventura is a remote worker on Himalayas, Executive Assistant & Ops VA at EMAPTA Philippines, based in Philippines.

Source: https://himalayas.app/@joeybuenaventura

```text
Executive Assistant & Operations VA | 6 Yrs Supporting US/UK Executives | Google Workspace · GHL · Zendesk · CRM
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 65k-85k USD |
| Job categories | Executive Assistant, Customer Support Specialist, Customer Support Executive, Customer Success, Customer Service, Continuous Improvement, Senior Executive Assistant, Executive Assistant Manager |
| Skills | Microsoft Office, Google Workspace, Calendar Management, Call Center Operations, Customer Relationship Management, Customer Support, Project Management, Administrative Support, Administrative Coordination, Operations Management, Communication Skills, Organizational Skills, Employee Engagement, Executive Support, Executive Assistant, Gatekeeping, Inbox Management, Complex Global Travel Logistics, Remote Executive Coordination, Compliance, Time Zone Management, Executive Briefings, Meetings Management, CRM Administration, Project Governance, Process Improvement, Vendor Procurement, Contract Management, Stakeholder Management, Executive Reporting, Workflow Optimization, Zendesk |
| LinkedIn | https://www.linkedin.com/in/joey-buenaventura-380b8a215/ |

## What I'm looking for

```text
I’m looking for a role where I can support executives remotely with proactive calendar, stakeholder, and operations coordination—using process improvement and reporting to boost productivity, streamline workflows, and help leadership focus on strategy.
```

## About

```text
Detail-oriented and resourceful professional with over 8 years of experience supporting executives and business owners in administrative, customer service, and project coordination roles. Skilled in orchestrating high-level communications, task management, and streamlining workflows to enhance executive productivity. Committed to delivering high-quality work and exceeding client expectations. Acclaimed for fostering effective communication and building strong relationships with stakeholders, ensuring operational excellence under demanding conditions.
```

## Experience

### Executive Assistant & Ops VA

EMAPTA Philippines. Nov 2025 - Jan 2026

```text
Served as a primary remote gatekeeper for UK executives, managing high-volume communications and optimizing schedules to maintain operational continuity during peak periods. Managed end-to-end case tracking in Zendesk and coordinated confidential executive escalations with cross-functional stakeholders.
```

Skills: Zendesk, Inbox-Zero, Executive-Briefings

### Executive Client Liaison

Wells Fargo International Solutions LLC. Jun 2021 - Nov 2025

```text
Delivered remote executive support to international stakeholders across multiple time zones, improving client satisfaction by 15% through proactive account coordination and communications. Produced executive compliance reports and streamlined internal workflows to reduce VIP ticket resolution turnaround time.
```

Skills: Executive-Support, Client-Communication, Compliance-Reporting, Stakeholder-Management, Account-Coordination, Document-Management

### Customer Service & CI Lead

[Concentrix](https://himalayas.app/companies/concentrix). Jun 2017 - Apr 2021

```text
Started as a Customer Service and Technical Support Specialist, then expanded into Continuous Improvement and Employee Engagement under the GEMBA program. Analyzed processes to support Kaizen initiatives, coordinate employee engagement efforts, and provide management recommendations to improve team productivity and cross-functional coordination.
```

Skills: Customer-Service, Technical-Support, Continuous-Improvement, Employee-Engagement, Process-Analysis, Cross-functional-Coordination

## Education

### Polytechnic University of the Philippines

Bachelor of Science in Business Administration, Marketing Management

```text
Earned a B.S. in Business Administration with a major in Marketing Management at Polytechnic University of the Philippines.
```

## Tech stack

- Google Docs
- Gmail
- Workday
- Slack
- Microsoft Teams
- Zendesk
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- Discord
- Zoom
- Google Meet
- Calendly
- Remote
- Jan
- ChatGPT

To contact Joey, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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