# Joe Raffenetti

Joe Raffenetti is a remote worker on Himalayas, Squad Lead – Student Debt Digital Integration at Fidelity Investments, based in United States.

Source: https://himalayas.app/@joeraffenetti

```text
I'm a senior-level Product Manager with deep experience in platform modernization and customer experience delivery in the Financial Services industry
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 150k+ USD |
| Job categories | Product Manager, Program Manager, Project Manager |
| Skills | Product Strategy, Product Ownership, Enterprise Program Management, Project Management, Agile, Scrum, Digital Transformation, Platform Modernization, Product Development, Backlog Management, Product Roadmapping, Business Analysis, Customer Experience Strategy, Cloud Migration, Enterprise Implementation |
| LinkedIn | https://linkedin.com/in/joe-raffenetti |

## About

```text
I’m a Senior Product and Program Leader with 28+ years of experience at Fidelity Investments driving enterprise technology initiatives, digital transformation, and customer-centric product development. I have a proven ability to translate complex business needs into scalable technology solutions by leading cross-functional teams, establishing product strategy, and delivering enterprise-wide initiatives. Track record of measurable business results, including improved client adoption, increased operational efficiency, large-scale platform migrations, and successful delivery of multi-million-dollar programs. I use strategic thinking, strong communication/influencing skills, and collaborative leadership to align stakeholders and drive business outcomes.
```

## Experience

### Squad Lead – Student Debt Digital Integration

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Mar 2022 - May 2026

```text
Led cross-functional agile development team for Fidelity's Student Debt product, increasing client adoption by 10% and participant enrollments by 5%. Improved operational efficiency by 20% and reduced technical debt by 10% through cloud migration.
```

Skills: Agile, Scrum, Product-Management, Digital-Strategy, Cloud-Migration, Stakeholder-Management, Operational-Efficiency

### Director – Project Management, Employer Digital Platforms

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Oct 2020 - Mar 2022

```text
Directed product deployment initiatives for enterprise client-facing digital capabilities. Established a Product Deployment Lead role and governance model to improve organizational readiness and product adoption.
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Skills: Project-Management, Product-Deployment, Governance, Stakeholder-Alignment, Process-Standardization

### Director – Project Management, Employee Digital Experience

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Jan 2018 - Sep 2020

```text
Led business analysis and product delivery for Fidelity's digital customer experience across workplace retirement platforms. Established product vision for online customer profile capabilities and designed an enterprise digital engagement model.
```

Skills: Product-Vision, Business-Analysis, Digital-Engagement, Backlog-Management, Data-Driven-Decision-Making

### Director – Project Management, Workplace Solutions Delivery

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Jan 2016 - Dec 2017

```text
Managed multi-million-dollar enterprise programs for workplace retirement offerings. Delivered customer protection enhancements including Two-Factor Authentication and led program planning, resource allocation, and stakeholder communications.
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Skills: Program-Management, 2-Factor-Authentication, Security, Resource-Allocation, Roadmap-Development

### Senior Project Manager – Workplace Investments

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Dec 2006 - Dec 2015

```text
Managed large-scale enterprise programs for workplace investment platforms. Migrated over 100 clients to a new platform within 10 months and directed migration of 18,000 plan documents. Recognized as 2015 Voice of the Customer Ambassador.
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Skills: Project-Management, Enterprise-Implementation, Stakeholder-Management, Platform-Migration, Regulatory-Compliance

### Project Manager / Business Analyst / Consultant

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Jan 1997 - Dec 2006

```text
Progressively advanced through Project Manager, Business Analyst, Consultant, and Customer Service roles. Supported enterprise client implementations, led requirements gathering and testing, and provided retirement planning guidance to 401(k) participants.
```

Skills: Business-Analysis, Requirements-Gathering, Testing, Deployment, Client-Implementation, Retirement-Planning

## Education

### University of Massachusetts Amherst

Master of Business Administration, Management

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Master of Business Administration (MBA) in Management from the University of Massachusetts Amherst.
```

### Bryant University

Bachelor of Science, Finance

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Bachelor of Science in Finance with a minor in Computer Information Systems from Bryant University.
```

### Scrum Alliance

Certified Scrum Product Owner, Scrum

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Certified Scrum Product Owner (CSPO) certification.
```

## Tech stack

- Salesforce
- Microsoft SharePoint
- Microsoft Teams
- Jira
- Confluence
- Miro

To contact Joe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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