# Job Ayuba

Job Ayuba is a remote worker on Himalayas, Digital Platform Support Specialist at Trippeezy.com, based in United States.

Source: https://himalayas.app/@jobayuba1

```text
IT Operations Coordinator at SUMITOMO RUBBER who improved request response times by 20% through stronger tracking and follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | IT Operations Specialist, Systems Administrator, IT Support Specialist, SaaS Support Specialist |
| Skills | IT Operations, Systems Administration, User Account Administration, Access Provisioning, Employee Onboarding, Employee Offboarding, IT Service Management, Ticket Management, Prioritization, Incident Documentation, Escalation coordination, SLA Monitoring, Remote Support, CRM Administration, Asset Inventory |

## About

```text
At TRIPPEEZY.COM, I manage account administration and track customer support requests from intake through resolution. I document troubleshooting and escalate issues that need additional platform access or review.

At SUMITOMO RUBBER, I maintained employee and business user records across Salesforce and HubSpot and supported onboarding and offboarding through Microsoft 365 Admin Center. By strengthening request tracking and follow-up, I contributed to a 20% improvement in average response times.

At COLLEGE DIRECT PLUS, I assisted students and families with college admission planning, organizing application information and following up on missing documents. I also maintained student records and coordinated communication to keep application activities moving.

Across my other roles, I supported project coordination at MEDAILLE COLLEGE PROJECT MANAGEMENT INSTITUTE (PMI), operational support at INGRAM MICRO and EDM SALES AND DISTRIBUTIONS, and facilities operations at MEDAILLE COLLEGE. My work included maintaining records, coordinating requests, and supporting organized day-to-day operations.
```

## Experience

### Digital Platform Support Specialist (current)

Trippeezy.com. Oct 2024 - Present

```text
Managed daily account administration, reviewed customer reports, tracked support requests, and maintained organized records of customer interactions and platform issues.
```

Skills: Customer-Support, Account-Administration, Troubleshooting, Documentation, Confidentiality

### IT Operations Coordinator

Sumitomo Rubber. Jun 2021 - Aug 2024

```text
Maintained user records in Salesforce and HubSpot, coordinated onboarding/offboarding, managed IT requests, and improved response times by 20%.
```

Skills: Salesforce, HubSpot, M365-Admin-Console, User-Administration, IT-Service-Management, Gemini, Notion-AI

### Admissions & Student Support Administrator

College Direct Plus. Oct 2020 - Jun 2021

```text
Assisted students and families with college admission planning, maintained student records, and coordinated communication to support application activities.
```

Skills: Student-Support, Admissions, Record-keeping, Communication-Skills, Scheduling

### Project Support / Training Program

Medaille College Project Management Institute (PMI). Mar 2020 - Jan 2021

```text
Supported project planning, documentation, and stakeholder communication within a structured project management environment.
```

Skills: Project-Coordination, Documentation, Reporting, Stakeholder-Communication

### Support Representative

Ingram Micro. Sep 2019 - Mar 2020

```text
Coordinated with vendors and internal departments to investigate discrepancies, maintained operational records, and supported administrative tasks.
```

Skills: Vendor-coordination, Record-keeping, Reporting, Communication-Skills

### Sales and Distributions Assistant

EDM Sales and Distributions. Feb 2019 - May 2019

```text
Supported logistics coordination, documentation management, and operational reporting, and assisted with tracking distribution activities.
```

Skills: Logistics, Documentation, Reporting, Coordination

### Facilities Assistant

Medaille College. Jan 2013 - May 2019

```text
Supported campus facilities operations by coordinating maintenance requests, conducting safety inspections, and maintaining records.
```

Skills: Facilities-Management, Safety-Inspections, Record-keeping, Communication-Skills

## Education

### Medaille College

Bachelor of Science, Communication

```text
Bachelor of Science in Communication from Medaille College, completed in May 2019.
```

### Genesee Community College

Associate of Arts, General Studies

```text
Associate of Arts in General Studies from Genesee Community College, completed in May 2017.
```

## Tech stack

- Salesforce
- Zendesk
- HubSpot
- Google Workspace
- Asana
- Notion
- Gemini
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft 365

To contact Job, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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