# Joana Silva

Joana Silva is a remote worker on Himalayas, Operations & Customer Experience Coordinator at RWS Group, based in Portugal.

Source: https://himalayas.app/@joanasilva4

```text
Operations & Customer Experience Coordinator at RWS Group, coordinating international rollouts and improving workflows to reduce manual work.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal |
| Salary expectations | 30k+ EUR |
| Job categories | Operations Coordinator, Customer Experience Coordinator, Translator |
| Skills | Operations Coordination, Customer Experience, Process Improvement, Workflow Optimization, Project Coordination, Stakeholder Coordination, Process Implementation, Platform Updates, Operational Change, Technical Translation, Multilingual Content Development, Content Creation, Documentation, Training Materials, Portuguese |
| LinkedIn | https://linkedin.com/in/joana-silva-730a861b3 |

## About

```text
At RWS Group, I coordinate operational projects and initiatives across international teams, keeping priorities, ownership, timelines, and follow-up clear through execution.

I coordinate process rollouts, platform updates, and operational changes, working with stakeholders and technical teams to support smooth implementation. I also identify process gaps and recurring issues, contributing to improvements that simplify workflows and reduce manual work.

At the International Iberian Nanotechnology Laboratory, I created and simplified multilingual content for digital platforms and helped coordinate scientific communications. I also optimized translation workflows for technical nanotechnology content.

Earlier, as a Sales Assistant at Bambini Store, I supported customer service and sales, created displays, and replenished stock. I hold a Master's Degree in Translation and Multilingual Communication from the University of Minho.
```

## Experience

### Operations & Customer Experience Coordinator (current)

RWS Group. Feb 2023 - Present

```text
Coordinates operational projects and initiatives across international teams, ensuring clear priorities, ownership, timelines, and follow-up through execution. Manages multiple priorities and workstreams, identifies process gaps, and collaborates with technical teams to implement improvements.
```

Skills: Project-Coordination, Stakeholder-Management, Process-Improvement, Documentation, Workflow-Optimization, Communication-Skills

### Sales Assistant

Bambini Store. May 2021 - Dec 2022

```text
Provided customer service, handled sales, created displays, and managed stock replenishment.
```

Skills: Customer-Service, Sales, Merchandising, Stock-Management

### Translator - Curricular Internship

International Iberian Nanotechnology Laboratory. Feb 2022 - Jun 2022

```text
Created and simplified multimodal and multilingual content for digital platforms, supporting clear and consistent communication across audiences. Coordinated multilingual content development and optimized translation workflows for technical nanotechnology content.
```

Skills: Translation, Multilingual-Communication, Content-Development, Workflow-Optimization, Digital-Tools

## Education

### University of Minho

Master's Degree, Translation and Multilingual Communication. 2020 - 2023

```text
Master's Degree in Translation and Multilingual Communication from the University of Minho, completed in March 2023.
```

### University of Minho

Bachelor Degree, Portuguese and Lusophone Studies. 2017 - 2020

```text
Bachelor Degree in Portuguese and Lusophone Studies from the University of Minho, completed in June 2020.
```

## Tech stack

- Python

To contact Joana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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