# JN Magat

JN Magat is a remote worker on Himalayas, NC/SC Account Manager at Palm Build LLC, based in Philippines.

Source: https://himalayas.app/@jnmagat

```text
Insurance account manager at Palm Build LLC who handled restoration claims and reached ~52% intake conversion.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Account Manager, Operations Supervisor, Case Manager, Intake Coordinator, Property Manager, Customer Service |
| Skills | Claims Coordination, Insurance Carriers, Account Management, Intake Management, Lead Qualification, Lead Management, Property Management, Real Estate Transaction Support, Case Management, Legal Document Management, Customer Relationship Management, Compliance Auditing, Process Improvement, Data Entry, Reporting |
| LinkedIn | https://linkedin.com/in/johnnikkomagat |

## About

```text
At Palm Build LLC, I handled active water mitigation, mold remediation, and rebuild files across NC and SC, coordinating claims from first client contact through closeout. I also took ownership of stalled and high-value claims, working with adjusters and carriers on scope and payout.

At Full Service Pros LLC (FSP), I managed intake and account workflows for Florida rebuild, mold remediation, and warranty claims. I reached a career-best ~52% intake conversion across a 40–60+ file portfolio by tightening lead qualification and follow-up; earlier, at Farahi Law Firm, I organized case documents and supported clients, attorneys, and other key parties.
```

## Experience

### NC/SC Account Manager

Palm Build LLC. Jul 2026 - Aug 2026

```text
Managed full-cycle account management for high-volume water mitigation, mold remediation, and rebuild files, negotiating scope and payout with adjusters and carriers. Coordinated mitigation scheduling and resolved compliance blockers to keep files audit-ready.
```

Skills: Claims-Coordination, Carrier-Negotiation, Compliance, Permitting, Scheduling, Asbestos-Testing, HVHZ

### Intake Admin

Full Service Pros LLC. Jul 2025 - Aug 2026

```text
Owned full-cycle intake and account management for FL rebuild, mold remediation, and warranty claim files. Drove intake conversion to ~52% by tightening lead qualification and follow-up discipline.
```

Skills: Intake-Management, Account-Management, Lead-Qualification, Follow-up, Insurance-Claims, Rebuilds, Mold-Remediation

### Business Owner

La Casa Magat. Oct 2023 - Dec 2025

```text
Managed marketing strategy and content creation for social media, Airbnb, and Booking.com. Served as primary contact for bookings, reservations, and unit maintenance, and maintained financial records.
```

Skills: Marketing, Social-Media, Airbnb, Booking.Com, Customer-Service, Financial-Records, Google-Sheets, Excel, Staff-Management

### Senior State Concierge

[eXp Realty](https://himalayas.app/companies/exp-realty). Oct 2023 - Nov 2024

```text
Handled complex inquiries on policies, documents, and processes in a cloud-based real estate environment. Managed high-volume ticket requests using HubSpot and maintained precise records.
```

Skills: HubSpot, Ticket-Management, Real-Estate, Customer-Support, Documentation

### Case Manager

Farahi Law Firm. Nov 2022 - Jun 2023

```text
Managed critical case documents including medical, police, and insurance records using Filevine and Dropbox. Drafted and filed legal documents such as demand letters and settlement agreements.
```

Skills: Filevine, Dropbox, Legal-Document-Management, Case-Management, Client-Communication

### Customer Service Representative

[TTEC](https://himalayas.app/companies/ttec). Nov 2018 - Feb 2023

```text
Provided frontline customer service and sales support in telecommunications, consistently meeting and exceeding monthly sales quotas.
```

Skills: Customer-Service, Sales, Telecommunications

### Operations Supervisor

[TTEC](https://himalayas.app/companies/ttec). Nov 2018 - Feb 2023

```text
Directed and mentored team members to exceed quality and customer satisfaction goals, achieving 3rd place in global performance rankings. Conducted audits and drove process improvements.
```

Skills: Team-Leadership, Coaching, Performance-Management, Quality-Assurance, Process-Improvement, Audit

### Product Trainer

[TTEC](https://himalayas.app/companies/ttec). Nov 2018 - Feb 2023

```text
Trained and mentored 15-20 new hires per cohort, preparing training reports for senior management. Delivered frontline customer service and sales support in telecommunications.
```

Skills: Training, Mentorship, Reporting, Customer-Service, Sales, Telecommunications

### Customer Service Representative

[Sutherland](https://himalayas.app/companies/sutherland). Feb 2018 - Aug 2018

```text
Provided frontline customer service support, building a foundation in CRM tools and customer-focused issue resolution.
```

Skills: Customer-Service, CRM, Issue-Resolution

## Tech stack

- Salesforce
- Dropbox
- Slack
- HubSpot
- RingCentral
- Aircall
- Google Workspace
- Google Sheets
- Microsoft Excel
- Zoom
- Avaya
- Canva
- Filevine

To contact JN, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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