# Jimmy Torres

Jimmy Torres is a remote worker on Himalayas, L1 and L2 Technical Support Engineer at CompSci, based in Honduras.

Source: https://himalayas.app/@jimmytorres

```text
I help customers adopt systems, resolve technical issues, and build capable support teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 48k+ USD |
| Job categories | Technical Support Engineer, Customer Success Manager, Onboarding Specialist, Trainer, QA Analyst, Team Lead |
| Skills | Technical Support, Customer Service, Customer Success, Onboarding, Training, Learning and Development, Team Leadership, BPO Operations, Quality Assurance, Content Facilitation, Coaching, Verbal Communication, Written Communication, Teamwork, Time Management, JavaScript, Web Development, Fullstack Development, Spanish, English |

## What I'm looking for

```text
I'm looking for opportunities where I can support customer adoption, solve technical issues, lead onboarding or training, and help teams deliver clear, positive customer experiences.
```

## About

```text
I'm currently supporting customers at CompSci as an L1 and L2 Technical Support Engineer, onboarding specialist, and team lead. I help users navigate systems, resolve technical issues, and receive clear guidance.

Previously, I worked as a Technical Support Engineer at MODX and a Customer Success Manager at Develapp. My experience combines customer success, technical support, onboarding, and relationship building.

I've also led training, quality, and operations work across ITEL, Alorica, Zero Variance, and Collective Solutions. I supported ramp-ups in the Dominican Republic, Jamaica, and Guyana, and completed web development coursework while continuing to build my technical skills.
```

## Experience

### L1 and L2 Technical Support Engineer (current)

CompSci. Sep 2024 - Present

```text
Provided technical support and onboarding services, and led a team as an onboarding specialist and team lead.
```

Skills: Technical-Support, Onboarding, Team-Leadership

### Technical Support Engineer

MODX. Dec 2022 - Sep 2024

```text
Provided technical support to customers, resolving technical issues and ensuring customer satisfaction.
```

Skills: Technical-Support, Troubleshooting

### Senior Trainer

ITEL. Oct 2021 - Jul 2022

```text
Delivered training programs and supported the ramp-up of new sites in Jamaica and Guyana.
```

Skills: Training, Facilitation, Coaching

### Customer Success Manager

Develapp. Jul 2020 - Oct 2021

```text
Managed customer success, helping customers navigate systems and building positive relationships.
```

Skills: Customer-Success, Customer-Relationship-Management

### Customer Service Representative

Alorica HON. Oct 2019 - Jul 2020

```text
Provided customer service support, resolving customer inquiries and issues.
```

Skills: Customer-Service, Communication-Skills

### Training Lead

Zero Variance HON. Mar 2018 - Aug 2019

```text
Led training initiatives and seasonal recruiting efforts.
```

Skills: Training, Recruitment, Leadership

### Tech Support Rep

Alorica Honduras. Jan 2016 - Mar 2018

```text
Provided technical support and later served as trainer and training supervisor.
```

Skills: Technical-Support, Training, Supervision

### Customer Service Rep

Collective Solutions. Feb 2012 - Dec 2015

```text
Handled customer service, quality assurance, team management, and learning and development duties.
```

Skills: Customer-Service, Quality-Assurance, Team-Management, Learning-and-Development

## Education

### The Complete JavaScript Course

The Complete JavaScript Course, JavaScript

```text
Currently enrolled in an online JavaScript course.
```

### Centro de Educación Básica Republica Honduras

Elementary School, General Studies

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Completed elementary school education.
```

### Instituto Innovación Tercer Milenio

High School Diploma, General Studies

```text
Earned a high school diploma in 2011.
```

### The Complete Web Developer Course 3.0

The Complete Web Developer Course 3.0, Web Development

```text
Completed an online web development course.
```

### UTH

Full-Stack Developer basic course, Full-Stack Development

```text
Completed a basic full-stack developer course.
```

## Tech stack

- JavaScript

To contact Jimmy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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