# Jillianne Porcher-Wells Jillianne Porcher-Wells is a remote worker on Himalayas, Patient Care Associate / Unit Coordinator at Brigham and Women's Hospital, based in United States. Source: https://himalayas.app/@jillianneporcher-wel ```text I coordinate high-volume healthcare operations, scheduling, records, and patient flow with calm, confidential judgment. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | United States | | Authorized to work in | United States | | Job categories | Administrative Coordinator, Operations Coordinator, Administrative Assistant, Medical Administrative Assistant, Patient Registration Specialist, Medical Assistant, Nursing Assistant, Customer Service, General Manager, Administrative Services Coordinator, Administrative Operations Coordinator, Administrative Manager, Administrative Coordinator | | Skills | Administrative Operations, Scheduling, Schedule Coordination, Front Desk Operations, Reception, Records Management, Document Management, Data Entry, Intake, Patient Registration, Phone Support, Microsoft 365, Outlook, Teams, Word, Excel, Google Workspace, Epic, Wellsky, Zoom, Electronic Medical Records, Electronic Health Records, Confidential Document Handling, Team Communication Tools, Process Improvement, Customer Service, Training, Onboarding, Problem Solving, Basic Life Support, Certifications: CompTIA A+, Braintree, Instructor | ## About ```text At Brigham and Women’s Hospital, I coordinate Labor & Delivery and Postpartum unit operations, including intake, admissions, patient flow, urgent procedures, visitor control, and cross-department communication. I maintain confidential Epic records, correct inaccurate entries, support discharge logistics, and build next-day schedules while keeping a professional front desk. Previously, at Chelsea Soldiers’ Home, I served as a super user during the transition from paper records to WellSky electronic documentation. Across Atrius Health, Boston Medical Center, customer service roles, and hospitality management, I’ve kept schedules moving, resolved issues directly, and supported people with clear, steady communication. ``` ## Experience ### Patient Care Associate / Unit Coordinator (current) [Brigham and Women's Hospital](https://himalayas.app/companies/brigham-and-women-s-hospital). Jan 2021 - Present ```text Coordinate daily unit operations including intake, patient flow, admissions, visitor control, and urgent interdepartmental communication. Maintain patient records in Epic under strict confidentiality requirements and schedule urgent procedures. ``` Skills: Epic, Scheduling, Confidentiality, Front-Desk-Operations ### Certified Nursing Assistant Chelsea Soldiers' Home. Jan 2023 - Dec 2025 ```text Served as super user during the facility's transition from paper records to electronic documentation on WellSky, supporting staff through the change. Maintained accurate documentation throughout each shift on a small floor team. ``` Skills: Wellsky, Documentation, Team-Coordination, Electronic-Health-Records ### Patient Care Technician Tufts Medical Center. Jan 2020 - Dec 2021 ```text Provided patient care support in a medical center setting. ``` ### Medical Assistant [Atrius Health](https://himalayas.app/companies/atrius-health). Jan 2019 - Dec 2019 ```text Managed provider correspondence, incoming mail, and documents requiring signature or follow-up. Managed appointment follow-up calls and resolved insurance-coverage issues on patients' behalf. ``` Skills: Medical-Office, Appointment-Scheduling, Insurance-Verification, Correspondence ### Certified Nursing Assistant [Brigham and Women's Hospital](https://himalayas.app/companies/brigham-and-women-s-hospital). Jan 2017 - Dec 2019 ```text Provided nursing assistance in a telemetry unit. ``` ### Customer Service Representative BuyBuy Baby. Jan 2016 - Dec 2017 ```text Assisted customers weekly with returns, product questions, and general store support. Processed transactions and resolved customer concerns at the front end. ``` Skills: Customer-Service, Returns, Problem-Solving ### Customer Service Representative Dependable Cleaners. Jan 2013 - Dec 2015 ```text Checked in customer orders, logged garment details and special instructions, and quoted turnaround times. Managed payments and operated the register and scanner-based order system. ``` Skills: Customer-Service, Order-Management, Payment-Processing, Record-keeping ### Patient Registration Associate [Boston Medical Center](https://himalayas.app/companies/boston-medical-center). Jan 2013 - Dec 2013 ```text Checked in patients, verified insurance coverage, and booked follow-up appointments at a high-volume front desk. Managed late arrivals, interpreter requests, and occasional emergencies with calm, clear communication. ``` Skills: Patient-Registration, Insurance-Verification, Appointment-Scheduling ### English & Computer Instructor International Institute of Boston. Jan 2010 - Dec 2012 ```text Taught English and basic computer skills to adult learners from a wide range of backgrounds. Built lesson plans and adjusted pacing to individual student needs. ``` Skills: Teaching, Lesson-Planning, English-As-A-Second-Language ### General Manager Adelaide Traveler's Inn. Jan 2011 - Dec 2011 ```text Managed daily operations of a property: reservations, guest correspondence, opening and closing, and contractor scheduling. Resolved double-bookings, guest complaints, and operational problems independently. ``` Skills: Operations-Management, Reservations, Customer-Service, Problem-Solving ### Residential Counselor Granite House. Jan 2007 - Dec 2011 ```text Supported a residential program of adolescents working toward reintegration with their families. Held a designated caseload, built individual goal plans, and ran the structured daily schedule. ``` Skills: Counseling, Case-Management, Safety-Decision-Making ## Education ### State University of New York at New Paltz Bachelor of Arts, Psychology and Sociology ```text Bachelor of Arts in Psychology and Sociology from the State University of New York at New Paltz. ``` ## Tech stack - Google Workspace - Braintree - Instructor To contact Jillianne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Millia Laurent](https://himalayas.app/@millialaurent): Front Desk Attendant, Sonder Hospitality Inc. - [Miyah User](https://himalayas.app/@miyahuser): Seasonal Warehouse Associate, Amazon - [Liia Harmeling](https://himalayas.app/@liiaharmeling): Virtual Assistant, Carework - [Senora User](https://himalayas.app/@senorauser): Certified Nursing Assistant, Sacred Arms - [Darian Elkins](https://himalayas.app/@darianelkins): Bartender, Santikos Entertainment - [Kayleigh Conner](https://himalayas.app/@kayleighconner): Grant Documentation Intern, Mentor Plus - [Erica Courtney](https://himalayas.app/@ericacourtney): Business Manager, Mane Focus Hair and Education Center - [Sharai Laporte](https://himalayas.app/@sharailaporte): Patient Care Coordinator, Manhattan Specialty Care - [Jesse Ribons](https://himalayas.app/@jesseribons): Administrative Assistant, Brookdale At Home - [Dai Williams](https://himalayas.app/@daiwilliams): Operations & Human Resource Assistant, Boston Area Rape Crisis Center Inc.