# Jhonatan Hernandez

Jhonatan Hernandez is a remote worker on Himalayas, Independent Real Estate Sales Associate at Residential & Commercial Real Estate, based in United States.

Source: https://himalayas.app/@jhonatanhernandez

```text
Mortgage servicing operations leader at Carrington Mortgage Services who reduced a disaster-response backlog from 12,000 accounts to fewer than 1,500.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Mortgage Servicing Operations Leader, Collections Manager, Loss Mitigation Manager, Workforce Management Manager, Real Estate Sales Associate |
| Skills | Mortgage Servicing, Late Stage Collections, Loss Mitigation, Workforce Management, Loan Retention Specialist, Mortgage Servicing Default, Mortgage Assistance, Account Reinstatement and Appeals, Foreclosure Prevention, Regulatory Compliance, FHA Mortgage Servicing, HUD 4000.1, Investor Guidelines, Audit Readiness, Quality Control |

## About

```text
At Carrington Mortgage Services, I led late-stage collections operations for mortgage accounts, directing a 50-person department and workforce operations for 120 employees. I also implemented a company-wide minimum payment matrix to standardize payment arrangements and reduce unnecessary escalation into Loss Mitigation.

As Supervisor, Single Point of Contact (SPOC) & Collections, I led disaster forbearance operations that reduced a backlog from 12,000 accounts to fewer than 1,500 within three months. I also designed job aids and training to improve servicing consistency, onboarding, and compliance.

Since 2018, I’ve supported residential and commercial real estate sales and client relationships as an Independent Real Estate Sales Associate. I’ve contributed to multi-million-dollar production while supporting clients throughout the sales process.
```

## Experience

### Independent Real Estate Sales Associate (current)

Residential & Commercial Real Estate. Oct 2018 - Present

```text
Supported residential and commercial real estate sales and client relationships across multiple companies since 2018. Consistently contributed to multi-million-dollar production while balancing individual sales performance and client service.
```

Skills: Real-Estate-Sales, Customer-Relationship-Management, Communication-Skills, Market-Knowledge

### Manager, Late-Stage Collections

Carrington Mortgage Services. Apr 2020 - Jun 2026

```text
Led high-volume 60 day delinquency operations for mortgage accounts, directing a 50-person department including 5 supervisors. Directed collection strategies, managed escalations, and ensured compliance with FHA, investor, and regulatory servicing requirements.
```

Skills: Collection-Leadership, Loss-Mitigation, Workforce-Management, Performance-Management, Process-Improvement, Regulatory-Compliance, Audit-and-Risk-Management, Customer-Escalation-Management, Microsoft-Word, Excel, PowerPoint, Sagent, Alvaria, Tempo, Jira, Oracle, UltiPro, Onbase, Mortgage-Servicing-Default, Loan-Retention-Specialist, Foreclosure-Prevention, Account-Reinstatement-and-Appeals, Mortgage-Assistance, Loan-Modification, Short-Sale, Deed-In-Lieu, HUD-4000.1, Microsoft-Office, Speedpay, MoneyGram

### Supervisor, Single Point of Contact (SPOC) & Collections

Carrington Mortgage Services. Aug 2016 - Mar 2020

```text
Managed a team of 10 to 12 agents supporting Single Point of Contact operations, collections, borrower retention, and loss mitigation. Led disaster forbearance operations and reduced backlog from 12,000 to fewer than 1,500 accounts within 3 months.
```

Skills: Collections, Loss-Mitigation, Loan-Retention-Specialist, Foreclosure-Prevention, Account-Reinstatement-and-Appeals, Mortgage-Assistance, Loan-Modification, Short-Sale, Deed-In-Lieu, HUD-4000.1, Workforce-Management, Process-Improvement, Employee-Development, Regulatory-Compliance, Microsoft-Office

### Relationship Manager, Single Point of Contact (SPOC)

Carrington Mortgage Services. Mar 2015 - Jul 2016

```text
Served as a primary point of contact for borrowers experiencing mortgage delinquency and financial hardship. Managed a portfolio of 120 delinquent mortgage accounts and educated borrowers on loss mitigation options.
```

Skills: Collections, Loss-Mitigation, Loan-Retention-Specialist, Foreclosure-Prevention, Account-Reinstatement-and-Appeals, Mortgage-Assistance, Loan-Modification, Short-Sale, Deed-In-Lieu, Customer-Service, Documentation, Communication-Skills

### Store Manager, Retail Operations

Mobile Center Inc.. Aug 2012 - Feb 2015

```text
Led a team of up to 6 sales associates in a retail wireless environment, driving sales of mobile phones, accessories, and carrier plans. Built sales projections and strategies to maximize revenue.
```

Skills: Sales-Leadership, Team-Management, Customer-Service, Sales-Strategy, Training, Employee-Development

### Shift Manager, Restaurant Operations

[Little Caesars](https://himalayas.app/companies/little-caesars). Nov 2010 - Jul 2012

```text
Directed a team of up to 12 associates in a high-volume restaurant environment, overseeing daily operations and service quality. Managed customer and operational issues in real time.
```

Skills: Team-Leadership, Operations-Management, Customer-Service, Lebensmittelqualität, Service-standards, ServSafe

## Education

### Ivy Tech Community College

Coursework, Criminal Justice

```text
Completed criminal justice coursework at Ivy Tech Community College.
```

## Tech stack

- Oracle
- Jira
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Jhonatan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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