# Jhalak nigam

Jhalak nigam is a remote worker on Himalayas, Customer Service Executive at Globiva, based in India.

Source: https://himalayas.app/@jhalaknigam

```text
Customer Service Executive at Globiva who resolved customer complaints and supported customers through email and live chat.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 64k+ USD |
| Job categories | Customer Support Specialist, Customer Support Specialist, Customer Service, Client Success Associate |
| Skills | Customer Service, Email Support, Live Chat, Customer Relationship Management, Issue Resolution, Issue escalation, Omni Channel Support, CRM Tools, Ticketing Tools, Data Entry, Record keeping, Customer Satisfaction Management, Excel, Microsoft Word, Social Media Management |

## What I'm looking for

```text
I’m looking to grow within a global, remote-first organization.
```

## About

```text
At Globiva, I handled customer interactions through email and live chat, providing product and service information and resolving complaints.

I logged interactions in CRM tools and collaborated with internal teams to surface recurring customer pain points. I’m pursuing a BBA at Indira Gandhi National Open University and am seeking opportunities with global, remote-first organizations.
```

## Experience

### Customer Service Executive

Globiva. Feb 2025 - Jul 2025

```text
Handled 50+ customer interactions daily via email and live chat, resolved complex complaints end-to-end, and maintained 100% record accuracy in CRM tools.
```

Skills: Email-Support, Live-Chat, CRM, Ticketing-Tools, Data-Entry, Customer-Satisfaction, Issue-Resolution, Cross-Functional-Communication

## Education

### Indira Gandhi National Open University

Bachelor of Business Administration, Business Administration

```text
Pursuing a Bachelor of Business Administration (BBA) with an expected completion in 2026.
```

### Central Board of Secondary Education

Class XII (Intermediate), General Studies. Grade: 93%

```text
Completed Class XII (Intermediate) with a score of 93%, achieving High Distinction.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Jhalak, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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