# Jessie Green

Jessie Green is a remote worker on Himalayas, Strategic Rideshare Specialist at MTM, based in United States.

Source: https://himalayas.app/@jessiegreen

```text
I resolve time-sensitive customer service issues and keep operations, records, billing, and communications moving accurately.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 31k+ USD |
| Job categories | Customer Operations Specialist, Administrative Assistant, Customer Support Specialist, Operations Coordinator, Fleet Manager, Dispatcher |
| Skills | Customer Operations, Administrative Support, CRM Systems, Customer Support, Data Entry, Documentation, Billing Support, Issue Resolution, Escalation Management, Cross Department Communication, Records Management, Email Communication, Phone Communication, Service Management, Troubleshooting, Remote Work, Time Constrained Decision Making, Salesforce, Zendesk, Outlook, Excel, PowerPoint, Heymarket, Reveal, Digital Communication Platforms |

## What I'm looking for

```text
I'm looking for customer operations or administrative support work where I can resolve service issues, maintain accurate records, coordinate across teams, and manage time-sensitive priorities.
```

## About

```text
At MTM, I support high-volume, time-sensitive service operations by researching issues, resolving customer concerns, and coordinating information across customers, drivers, and internal teams.

I use Salesforce, Zendesk, Outlook, Heymarket, Reveal, and Excel to document activity, update records, manage escalations, and keep daily workflows moving.

Previously at Mercy Transportation, I supported administrative operations through data entry, billing support, electronic record maintenance, email communication, and service issue resolution. I independently managed remote communications, documentation, and priorities when needed.

At Rent-A-Center, I handled account maintenance, billing-related tasks, customer communication, and digital record management in a fast-paced environment. I bring accurate follow-through to customer operations and administrative support work.
```

## Experience

### Strategic Rideshare Specialist (current)

MTM. Jul 2026 - Present

```text
Supports high-volume, time-sensitive service operations through customer support, issue resolution, and administrative coordination. Manages escalations and coordinates information across customers, drivers, and internal teams.
```

Skills: Salesforce, Zendesk, Outlook, Heymarket, Reveal, Excel, CRM, Customer-Support, Issue-Resolution, Escalation-Management, Documentation, Time-Constrained-Decision-Making

### Fleet Manager / Dispatch

Mercy Transportation. Jul 2023 - Nov 2025

```text
Supported administrative and service operations through data entry, billing support, electronic record maintenance, and email communication. Researched service issues and coordinated information across departments.
```

Skills: Data-Entry, Billing-Support, Records-Management, Email-Communication, Issue-Resolution, Digital-Systems, Remote-Work

### Delivery Support & Inventory Assistant

Rent-A-Center. Feb 2023 - Jul 2023

```text
Supported daily administrative and customer-service operations through data entry, billing-related tasks, account maintenance, and digital record management. Assisted with resolving customer and account issues.
```

Skills: Data-Entry, Billing-Support, Account-Maintenance, Digital-record-management, Client-Communication, Issue-Resolution, Documentation

## Education

### The TEFL Academy

Level 5 TEFL Certification, TEFL

```text
Level 5 TEFL Certification from The TEFL Academy.
```

## Tech stack

- Salesforce
- Zendesk
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jessie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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