# Jessica Tesoniero

Jessica Tesoniero is a remote worker on Himalayas, Hospitality Manager & Sommelier Host at Cantina Tredaniele, based in Italy.

Source: https://himalayas.app/@jessicatesoniero

```text
Customer experience specialist with 10+ years in hospitality in London and Italy. Native Italian, fluent English (C1). Open to remote roles.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Italy |
| Authorized to work in | Italy |
| Salary expectations | 26k+ EUR |
| Job categories | Customer Experience Specialist, Customer Success Specialist, Customer Support Specialist |
| Skills | Customer Experience, Customer Service, Complaint Handling, Issue Resolution, International Client Communication, Reservations Management, Team Supervision, Cash Reconciliation, Basic bookkeeping |
| LinkedIn | https://https://www.linkedin.com/in/jessica-tesoniero-033642179 |

## What I'm looking for

```text
I’m seeking a full-remote role in customer experience, customer success or client support.
```

## About

```text
At a premium winery in southern Italy, I manage the guest experience for Italian and international visitors, leading winery tours and food and wine tastings in English and Italian. I also present and sell the estate's wines and boutique products.

Across guest-facing roles in Italy and London, I've handled reservations, guest enquiries and complaints, and supported teams through supervision and staff training. I'm seeking a full-remote role in customer experience, customer success or client support.
```

## Experience

### Hospitality Manager & Sommelier Host (current)

Cantina Tredaniele. Dec 2024 - Present

```text
Manage the full guest experience for Italian and international visitors at a premium winery restaurant. Plan and lead guided winery tours and food and wine tastings in English and Italian, presenting and selling the estate's wines and boutique products.
```

Skills: Customer-Experience, Wine-Tasting, Sales, Cash-Handling, Bookkeeping, Procurement, Stock-Control

### Guest Services – Barista & Cashier

Ancora Resort. Jun 2023 - Oct 2024

```text
Front-line point of contact for resort guests: welcome, order taking, POS operations and cash/card payments. Maintained service quality and accuracy during high-volume peak-season periods.
```

Skills: Customer-Service, POS, Cash-Handling, Payments

### Receptionist / Front Office Agent

Castello di Rocca Cilento. Jun 2022 - Sep 2022

```text
First point of contact for all visitors: arrivals, reservations and booking changes via the reservation system. Resolved guest enquiries, taking ownership or escalating to the appropriate department.
```

Skills: Reservations, Customer-Service, Issue-Resolution, Communication-Skills

### Security Guard & Receptionist

[Mitie Group PLC](https://himalayas.app/companies/mitie-fire-and-security). Dec 2020 - Mar 2022

```text
Managed reception, visitor access and enquiries for client premises under strict security protocols. Resolved visitor issues or routed them to the relevant department.
```

Skills: Security, Reception, Data-Protection, CCTV

### Barista & Hospitality Assistant

Gather & Gather. Sep 2018 - Dec 2020

```text
Delivered customer service to corporate clients and visitors in a high-volume setting, including POS and payments.
```

Skills: Customer-Service, POS, Payments

### Restaurant Supervisor & Duty Manager

Bodean's BBQ Smokehouse & Restaurant. Sep 2015 - Jul 2018

```text
Promoted twice in under two years, from food runner to waitress to supervisor and duty manager. Supervised the floor team, managed daily operations and built shift rotas.
```

Skills: Team-Leadership, Recruitment, Training, Complaint-Handling, Supplier-Management, Inventory

### Crew Member

[McDonald's](https://himalayas.app/companies/mcdonald-s). Jun 2015 - Sep 2015

```text
Worked in a high-pressure, high-volume environment following strict quality and safety procedures.
```

Skills: Customer-Service, Quality-Assurance, Safety

### Bar Manager

Il Cavallino. Nov 2014 - May 2015

```text
Led bar staff: scheduling, task distribution and standard operating procedures. Managed procurement, supplier selection and payments within an allocated budget.
```

Skills: Team-Leadership, Scheduling, Procurement, Supplier-Management, Cash-Reconciliation, POS

## Education

### eCampus University

Bachelor's Degree, Tourism Sciences and Cultural Heritage Management

```text
Pursuing a Bachelor's degree in Tourism Sciences and Cultural Heritage Management, currently in progress.
```

### Liceo Classico R.K. Kennedy

Diploma, Classical Humanities

```text
Completed a Diploma in Classical Humanities from Liceo Classico R.K. Kennedy in Salerno, Italy.
```

## Tech stack

- Gmail
- WhatsApp
- Google Meet
- Microsoft Word

To contact Jessica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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