# Jessica Elizabeth Luna

Jessica Elizabeth Luna is a remote worker on Himalayas, Analista de Plataformas at Infracommers LATAM – Helpia, based in Argentina.

Source: https://himalayas.app/@jessicaelizabethluna

```text
Conversational AI and automation analyst at Infracommers LATAM – Helpia, whose chatbots resolve about 90% of queries without human agents.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 60k+ USD |
| Job categories | Functional Analyst, Conversational AI Analyst, Automation Analyst, Front End Developer |
| Skills | Functional Analysis, Conversational AI Design, Chatbot Development, AI Chatbot Optimization, Process Automation, N8n, Freshdesk, Workflow Automation, Conversational Flow, Business Process Mapping, Business Rules, Customer Journey Optimization, API Integration, AI Agent Deployment, Prompt Engineering |
| LinkedIn | https://linkedin.com/in/jessicaeluna |

## About

```text
At Infracommers LATAM – Helpia, I design and optimize conversational chatbot flows and n8n and Freshdesk automations for digital customer service channels. The bots for our brands achieve about 90% resolution without escalation to human agents.

I analyze Freshdesk Analytics and Grafana metrics, create CSAT forms with Typeform, and manage WhatsApp Business API messaging campaigns through Meta Business Suite. Previously, at Base Net, I handled customer issues across digital channels and supported eCommerce operations in Magento and Shopify; on my personal portfolio projects, I develop responsive websites and applications with HTML, CSS, and JavaScript.
```

## Experience

### Analista de Plataformas (current)

Infracommers LATAM – Helpia. Sep 2025 - Present

```text
Diseña, configura y optimiza flujos de chatbots conversacionales para automatizar la atención al cliente, reduciendo tiempos de respuesta y carga operativa. Construye automatizaciones con n8n y Freshdesk, analiza métricas y gestiona canales digitales de marcas internacionales de retail en LATAM.
```

Skills: IA-Conversacional, Chatbot, N8n, Freshdesk, WhatsApp-Business-API, Meta-Business-Suite, TypeForm, Grafana, CSAT, NPS, Automatización-de-procesos, Análisis-De-Métricas, Customer-Experience, Gestión-De-Canales-Digitales

### Desarrolladora Frontend (current)

Portfolio Propio

```text
Desarrolla portfolios web responsivos, landing pages y aplicaciones web con HTML, CSS y JavaScript. Actualmente construyendo componentes y aplicaciones con React para expandir capacidades full-stack.
```

Skills: HTML, CSS, JavaScript, React, Desarrollo-web, Landing-Pages, Web-Applications

### Soporte Técnico y Customer Service

Base Net. Jan 2024 - Dec 2025

```text
Gestionó y resolvió incidencias de clientes en canales digitales, manteniendo cumplimiento de SLAs en un entorno remoto e internacional. Administró backends Magento y Shopify, coordinando con equipos de marketing, desarrollo y producto.
```

Skills: Soporte-Técnico, Customer-Service, Magento, Shopify, Ecommerce, Gestión-De-Incidencias, SLA, Coordinación-de-Equipo

## Education

### UNVM

Licenciatura en Administración, Administración. 2014 - 2015

```text
Pursued a degree in Business Administration, which was left incomplete.
```

### IPEM 140 Domingo Faustino Sarmiento

Bachiller en Economía y Administración, Economía y Administración. 2007 - 2013

```text
Completed secondary education with a focus on economics and administration.
```

### Ademass

Programa Frontend Developer, Frontend Development

```text
Completed a frontend development program covering React, JavaScript, HTML, CSS, and web application development.
```

## Tech stack

- Shopify
- Magento
- VTEX
- Slack
- Zendesk
- Jira
- React
- JavaScript
- Python
- Grafana
- Typeform
- SQL
- FreshDesk
- N8N
- Meta Business Suite
- Power BI
- Microsoft Office
- HTML
- CSS

To contact Jessica Elizabeth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [DANIEL BAUTISTA DE LA FUENTE](https://himalayas.app/@danielbautistadelafu): AI Automation Developer & Community Manager, Freelance / Independent
- [Tomás Pérez Losada](https://himalayas.app/@tomasperezlosada): B2B/B2C Customer Support Specialist, Holidu
- [rodrigo pavez](https://himalayas.app/@rodrigopavez): Founder & Full Stack Developer, Veloro Studio
- [Valeria Lorenzo](https://himalayas.app/@valerialorenzo): Process Modelling and Knowledge Manager, AI Adoption, Zalando
- [Gerson Borile](https://himalayas.app/@gersonborile): Pasante de Automatización e IA, Zaiko Agencia Digital
- [lorenzo cona](https://himalayas.app/@lorenzocona): AI & Workflow Automation Engineer, Automatiza Your Business
- [Benjamin Isaias Tubero](https://himalayas.app/@benjaminisaiastubero): Customer Support Consultant, Mixtiles
- [Yule Salazar](https://himalayas.app/@yulesalazar): Ejecutiva de Onboarding , Bistrosoft
- [Lourdes Bea](https://himalayas.app/@lourdesbea): AI Workflow Automation Engineer, Independent
- [Miguel Ojeda](https://himalayas.app/@miguelojeda): Referente de Plataformas y Optimización, zenziya