# Jessa May AUGUSTO

Jessa May AUGUSTO is a remote worker on Himalayas, Optometrist Virtual Assistant at LivingHope Vision Clinic, based in Philippines.

Source: https://himalayas.app/@jessamayaugusto

```text
Healthcare Virtual Assistant at LivingHope Vision Clinic who coordinated daily patient scheduling and follow-up care.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Healthcare Virtual Assistant, Optometrist Virtual Assistant, Customer Service, Sales |
| Skills | Appointment Scheduling, Patient Intake, Insurance Verification, Eligibility and Benefits, Referral Coordination, Prescription Refills, Provider communication, Medical Documentation, EHR Management, HIPAA compliance, Inbound Call Management, Outbound Calling, Patient Query Resolution, Customer Inquiry Resolution, Complaint Handling |
| LinkedIn | https://linkedin.com/in/jessa-may-augusto |

## About

```text
At LivingHope Vision Clinic, I managed appointment scheduling for new and existing patients and pre-booked follow-up and annual eye appointments. I also handled patient inquiries and appointment reminders.

I processed referrals, consultation responses, prescription refill requests, and PCP reports for specialist doctors and pharmacies. I maintained patient records and organized files to support clinic operations.

At Concentrix, I supported U.S. dental providers and clinics with insurance verification, coverage questions, and claims inquiries. I documented cases while handling patient and insurance information in HIPAA-compliant workflows.

At Quantrics, I managed inbound customer calls about billing and accounts, documented interactions, and exceeded monthly sales targets. My healthcare support experience also includes appointment coordination, patient intake, and provider communication.
```

## Experience

### Optometrist Virtual Assistant

LivingHope Vision Clinic. Apr 2024 - Sep 2026

```text
Managed end-to-end appointment scheduling for 20+ patients daily, pre-booked 30-40 follow-up appointments, and handled patient inquiries, referrals, and prescription refill requests. Maintained accurate records and organized patient files to support efficient clinic operations.
```

Skills: Appointment-Scheduling, Calendar-Management, Patient-Intake, Referral-Coordination, Prescription-Refills, Medical-Documentation, EHR-Management, HIPAA-compliance, Inbound-Outbound-Calls, Google-Workspace, RingCentral, OD-Office-Pro, Google-Sheets

### Sales Representative

Quantrics. Jan 2023 - Apr 2024

```text
Managed 30+ inbound calls daily, resolving billing and account inquiries while maintaining a 95% CSAT score. Exceeded monthly sales targets by 10% and ranked in the top 10% of agents globally for six consecutive months.
```

Skills: Inbound-Call-Management, Customer-Support, CRM, Sales, Data-Accuracy, Multitasking

### Customer Service Representative

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2020 - Dec 2022

```text
Managed 40+ daily calls from U.S. dental providers, assisting with insurance verification, coverage inquiries, and claims-related questions. Maintained accurate case documentation in CRM systems while ensuring HIPAA compliance.
```

Skills: Insurance-Verification, Claims-Processing, CRM, HIPAA-compliance, Customer-Service, Documentation

## Education

### Bicol State College of Applied Sciences and Technology

Bachelor of Science, Food Technology

```text
Bachelor of Science in Food Technology from Bicol State College of Applied Sciences and Technology, completed in 2022.
```

## Tech stack

- Slack
- Zendesk
- RingCentral
- Google Workspace
- Asana
- Google Sheets
- Zoom
- Avaya
- Microsoft Office

To contact Jessa May, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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