# Jesmina Remandanaj

Jesmina Remandanaj is a remote worker on Himalayas, Warehouse Operations Associate at Pandora, based in Belgium.

Source: https://himalayas.app/@jesminaremandanaj

```text
I support high-volume e-commerce fulfillment, inventory accuracy, returns, and customer operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Belgium |
| Authorized to work in | Belgium |
| Salary expectations | 54k+ EUR |
| Job categories | E Commerce Operations Specialist, Warehouse Associate, Customer Service, Customer Support Representative, Sales, Financial Assistant |
| Skills | E Commerce Operations, Order Fulfilment, Warehouse operations, Returns Processing, Quality Control, Inventory Control, Stock Accuracy, SLA Monitoring, KPI Monitoring, Performance Monitoring, Salesforce, CRM, IBM Systems, Excel, Reporting, Training, Coaching, Onboarding, Problem Solving, Process Improvement, Customer Support, Customer Needs Analysis, Remote Teamwork, Telephone Skills, Communication Skills, Sales, Financial Reporting |

## What I'm looking for

```text
I'm looking for an e-commerce or operations role where I can support high-volume fulfillment, inventory accuracy, quality standards, and customer experience while continuing to grow in warehouse and team-support responsibilities.
```

## About

```text
At Pandora in Ghent, I support daily e-commerce warehouse operations, coordinating picking, packing, shipping, returns, product inspections, and inventory controls during high-volume periods.

Previously, I delivered customer care for luxury e-commerce brands at Transcom, achieving 90%+ customer satisfaction while meeting SLA targets and coaching junior agents. I bring experience with Salesforce, CRM systems, Excel reporting, KPI monitoring, and customer-focused operations.
```

## Experience

### Warehouse Operations Associate (current)

[Pandora](https://himalayas.app/companies/pandora-net). Nov 2024 - Present

```text
Support daily e-commerce warehouse operations during peak and high-volume periods. Coordinate order picking, packing, and shipping to ensure on-time dispatch.
```

Skills: E-Commerce-Operations, Order-Fulfilment, Returns-Processing, Inventory-Control, Quality-Control, SLA, KPI-Monitoring, Excel

### Customer Care Representative

[Transcom](https://himalayas.app/companies/transcom). Jul 2022 - Dec 2023

```text
Delivered high-volume e-commerce customer support for luxury brands, consistently achieving 90%+ customer satisfaction while meeting strict SLA targets. Acted as team support, training and coaching junior agents.
```

Skills: Customer-Support, CRM, Salesforce, SLA, KPIs, Training, Coaching, Mentorship, Luxury-Retail, Ecommerce

### Customer Support & Sales Representative

One Albania. Feb 2022 - Aug 2022

```text
Provided in-store customer support and sales assistance. Managed billing, payments, and account updates accurately.
```

Skills: Customer-Support, Sales, Billing, Account-Management

### Financial Assistant

PE-VLA-KU shpk. Oct 2021 - Jan 2022

```text
Assisted with financial reporting and daily operational controls. Maintained accurate spreadsheets and transaction records.
```

Skills: Financial-Reporting, Spreadsheets, Data-Entry, Operational-Controls

### Customer Care Representative

Albacall. Mar 2020 - Feb 2021

```text
Consistently achieved 90%+ customer satisfaction while meeting strict SLA targets. Maintained customer data accuracy and confidentiality in CRM systems.
```

Skills: Customer-Support, CRM, SLA, Data-Accuracy, Confidentiality

## Education

### University of Tirana

Bachelor's Degree, Economics. 2019 - 2022

```text
Bachelor's degree in Economics from the University of Tirana, completed in 2022.
```

### Ate Pjeter Meshkalla High School

High School Diploma, General Studies. 2016 - 2019

```text
High school diploma from Ate Pjeter Meshkalla High School, completed in 2019.
```

### Young Entrepreneurs Albania

Certificate, Marketing and Leadership. 2018 - 2018

```text
Certificate in Marketing and Leadership from Young Entrepreneurs Albania, completed in 2018.
```

## Tech stack

- Salesforce
- Microsoft Excel

To contact Jesmina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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