# Jesica Muñoz

Jesica Muñoz is a remote worker on Himalayas, Soporte y/o Digitalización E11 at Prosegur Procesos S.A.S., based in Colombia.

Source: https://himalayas.app/@jesicamuoz

```text
IT support professional focused on user support and service desk work, handling technology requests and supporting digitization projects.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Specialist, Service Desk Analyst, User Support Specialist, Application Support Specialist, Technical Operations Specialist |
| Skills | IT Support, Technical Support, Service Desk, Help Desk, User Support, Requirements Management, Incident Management, Troubleshooting, Hardware Support, Software support, Digitization, Windows, Microsoft 365, Office Software |

## What I'm looking for

```text
I'm looking for junior roles in IT support, service desk, user support, application support, or technology operations.
```

## About

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At PROSEGUR PROCESOS S.A.S., I supported users with assigned technology processes, handled and resolved their requests according to established procedures, and operated project tools and equipment.

I also supported service and digitization activities, following operating procedures to help ensure activities were carried out correctly.

At ESVICOL LTDA., I operated technology tools and supported operational processes involving systems and technological media. I followed up on assigned activities and applied the organization's procedures.

I have a Systems Engineering degree from Universidad de Cundinamarca, along with complementary training in website and mobile application development and Big Data. I'm seeking junior opportunities in IT support, service desk, user support, application support, or technology operations.
```

## Experience

### Soporte y/o Digitalización E11

Prosegur Procesos S.A.S.. Feb 2026 - Jun 2026

```text
Provided user support for assigned technological processes, resolved user requirements according to established procedures, and operated project-related tools and equipment. Supported digitalization activities and ensured operational continuity by following procedures.
```

Skills: Soporte-TI, Digitalization, Atención-A-Usuarios, Resolução-De-Problemas, Procedimientos-Operativos-Estándar

### Operadora de Medios

Esvicol Ltda.. Oct 2024 - Oct 2025

```text
Operated technological tools related to the role, supported operational processes involving systems and media, and managed assigned resources responsibly. Followed organizational procedures and tracked assigned activities.
```

Skills: Manejo-De-Herramientas-Tecnológicas, Seguimiento-De-Actividades, Gestión-de-recursos, Procedures

## Education

### Universidad de Cundinamarca

Diplomado, Desarrollo de Sitios Web y Aplicaciones Móviles. Grade: 9.05

```text
Completed a diploma in Web Development and Mobile Applications with 682 hours, 100% approved, and a score of 9.05.
```

### Universidad de Cundinamarca

Ingeniera de Sistemas, Ingeniería de Sistemas

```text
Completed a professional degree in Systems Engineering.
```

### Universidad de Cundinamarca

Diplomado, Big Data. Grade: 9.04

```text
Completed a diploma in Big Data with 542 hours, 100% approved, and a score of 9.04.
```

## Tech stack

- Windows
- Microsoft 365

To contact Jesica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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