# Jerome Francisco Morcoso

Jerome Francisco Morcoso is a remote worker on Himalayas, Customer Experience Specialist at Spreetail Ddc, LLC, based in Philippines.

Source: https://himalayas.app/@jeromefranciscomorco

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Account Manager and product researcher focused on customer experience, accuracy, and reliable operations.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Account Manager, Customer Service, Product Researcher, Customer Experience Specialist, Sales Support And Administration, Customer Account Manager, Client Account Manager, Sales Account Manager, Accounts Manager |
| Skills | Leadership, Product Listing, Product Sourcing, Attention To Detail, People Management, Customer Service, Time Management, Data Entry, Spreadsheet Skills, Docs Proficiency, Shopify, Measuring Technician, Account Management |

## What I'm looking for

```text
I want a customer-focused role where accuracy, product research, and responsive communication matter. I’m looking for a team that values strong follow-through, CRM/email workflows, and opportunities to grow responsibility while improving the customer experience.
```

## About

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I’m an Account Manager and Product Researcher who blends customer-first service with careful product sourcing and listing. I focus on attention to detail, clear communication, and steady follow-through—so customers get accurate information and teams stay aligned.

Over multiple roles—from Customer Service Representative positions to Customer Experience Specialist and Sales/Administrative support—I’ve strengthened my ability to manage people, handle email and CRM workflows, and resolve concerns quickly. I bring practical experience with Shopify and day-to-day operations like data entry, spreadsheets, and documentation support.

I’m energized by work that values relationship-building, strategic thinking, and measurable results. I’m seeking a role where I can apply my customer experience background, product research skills, and operational discipline to support team goals and improve the customer journey.
```

## Experience

### Customer Experience Specialist

Spreetail Ddc, LLC. Jan 2023 - Jan 2024

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Worked as a freelance Customer Experience Specialist, supporting customers through timely communication and service-focused problem handling. Applied CRM proficiency and attention to detail to maintain accurate records and improve the customer experience.
```

Skills: Customer-Service, Customer-Experience, Time-Management, Attention-To-Detail, Data-Entry, Spreadsheet-Management

### Sales and Admin Support

NESWAIR. Jan 2024 - Present

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Delivered freelance sales and administrative support, managing day-to-day operations with a strong focus on accuracy and responsiveness. Handled data entry and customer contact activities while maintaining organized records.
```

Skills: Documentation-Preparation, Sales-Support, Data-Entry, Spreadsheet-Management, Time-Management, Attention-To-Detail

### Account Manager / Product Researcher

[Shopify](https://himalayas.app/companies/shopify). Jan 2023 - Present

```text
Provided freelance account management and product research support, including product listing and sourcing with strong attention to detail. Coordinated customer communications through email and CRM tools.
```

Skills: Account-Management, Product-Research, Product-Listing, Sourcing, Shopify, Attention-To-Detail, Time-Management

## Education

### Far Eastern University - Silang

Bachelor of Science, Accountancy. 2011 - 2013

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Earned a Bachelor of Science in Accountancy at Far Eastern University - Silang in Cavite from 2011 to 2013.
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### De La Salle University - Dasmariñas

Bachelor of Science, Computer Engineering. 2010 - 2011

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Earned a Bachelor of Science degree in Computer Engineering at De La Salle University - Dasmariñas from 2010 to 2011.
```

### Mapua Institute of Technology

Bachelor of Science, Electronics and Communication Engineering. 2008 - 2010

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Earned a Bachelor of Science degree in Electronics and Communication Engineering at Mapua Institute of Technology from 2008 to 2010.
```

## Tech stack

- Shopify
- Gmail
- Enhance

To contact Jerome Francisco, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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