# Jennifer Woodyard

Jennifer Woodyard is a remote worker on Himalayas, Healthcare Customer Support at Teleperformance, based in United States.

Source: https://himalayas.app/@jenniferwoodyard

```text
Healthcare customer support professional at Teleperformance coordinating medical equipment requests and routing diagnostic inquiries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Helpdesk Support Specialist, Help Desk Technician, Technical Support Specialist, Healthcare Software Support |
| Skills | Customer Support, Medical Equipment Coordination, Diagnostic Support, Issue Routing, Troubleshooting, Issue escalation, Documentation, Windows, Networking, TCP IP, IP Addressing, DNS, Cybersecurity, Infosec, Data Privacy |

## What I'm looking for

```text
I'm seeking an entry-level Service Desk, Help Desk, Technical Support, or healthcare software support role, preferably remote.
```

## About

```text
At Teleperformance, I support hospital staff with medical equipment orders and diagnostic-related inquiries. I gather details, document issues, and route requests to the appropriate support resources while protecting sensitive information.

I'm pursuing a bachelor's degree in Information Technology with a major in Cybersecurity at Bellevue University and seeking to move into remote IT and technical support. My background includes healthcare support, phlebotomy, and manufacturing supervision, alongside foundational knowledge of Windows, networking, and information security.
```

## Experience

### Healthcare Customer Support (current)

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Apr 2024 - Present

```text
Assist hospital staff with medical equipment ordering and diagnostic-related inquiries, documenting issues and routing requests to appropriate support resources. Maintain accurate records and follow procedures to protect confidential information.
```

Skills: Customer-Support, Medical-Equipment-Coordination, Documentation, Issue-Routing, Confidentiality, Healthcare-Communication

### Phlebotomy Intern / Lab Assistant

Lake Martin Family Medicine. Jan 2025 - Mar 2025

```text
Communicated procedures to patients and assisted with specimen collection, entry, labeling, verification, processing, and transport. Maintained supplies and followed privacy, documentation, infection-control, and laboratory safety procedures.
```

Skills: Phlebotomy, Specimen-Handling, Patient-Communication, Documentation, Laboratory-Safety, Infection-Control

### Phlebotomist

Tiger Trax Medical Solutions. Jan 2024 - Oct 2024

```text
Communicated professionally with patients and supported them throughout the specimen-collection process. Prepared, labeled, handled, and processed specimens while maintaining accurate records and following safety procedures.
```

Skills: Phlebotomy, Specimen-Processing, Patient-Communication, Record-keeping, Confidentiality, Laboratory-Safety

### Supervisor

Kia Georgia Inc.. Jun 2020 - Apr 2024

```text
Supervised team members and supported daily production operations in a fast-paced manufacturing environment. Trained employees on procedures, quality standards, and safety requirements, and coordinated problem resolution.
```

Skills: Supervision, Corporate-Trainer, Production-Operations, Quality-Standards, Safety-Compliance, problem-resolution

### Supervisor / Manufacturing Operations

Samlip Alabama LLC. Aug 2015 - Aug 2018

```text
Supervised production employees and supported daily assembly operations. Troubleshot equipment and production issues to minimize downtime, trained employees on procedures, and operated manufacturing equipment following safety standards.
```

Skills: Supervision, Manufacturing-Operations, Troubleshooting, Corporate-Trainer, Equipment-Operation, Safety-Compliance

## Education

### Bellevue University

Bachelor's Degree, Information Technology

```text
Currently pursuing a Bachelor's degree in Information Technology with a major in Cybersecurity.
```

### Trenholm State Community College

College coursework. 2025 - 2026

```text
Completed college coursework at Trenholm State Community College from 2025 to 2026.
```

### Trenholm State Community College

Phlebotomy Training, Phlebotomy. 2024 - 2024

```text
Completed phlebotomy training in 2024.
```

### American Heart Association

Basic Life Support (BLS) Certification, Basic Life Support. 2025 - 2025

```text
Certified in Basic Life Support (BLS) in 2025.
```

### Dadeville High School

High School Diploma

```text
Earned a High School Diploma from Dadeville High School.
```

## Tech stack

- Linux
- Windows
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jennifer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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