# jennifer mbadugha

jennifer mbadugha is a remote worker on Himalayas, Customer Support Specialist at Herbmetics.co, based in Nigeria.

Source: https://himalayas.app/@jennifermbadugha

```text
Customer Support Specialist at Herbmetics.co who improved client retention by 33% and reduced refund requests by 40%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Service, Client Support Representative |
| Skills | Customer Support, Customer Service, Inquiry Resolution, Complaint Handling, Omni Channel Support, Change Orders, Refund Modifications, CRM Database Management, Customer Interaction Logging, Spreadsheet Maintenance, Data Entry, Client Relations, Quality Control, HubSpot, Zendesk |

## About

```text
At Herbmetics.co, I respond to customer inquiries across phone, email, and chat, documenting interactions in HubSpot. Through consistent follow-up, I improved client retention by 33% and achieved a 21.6% sales conversion rate.

I also worked with the product team to fix common user problems, reducing refund requests by 40%. I handled 15–20 customer interactions per day while maintaining customer records and interaction logs.

At Ann Digital District, I assisted prospective clients with inquiries, product information, and meeting scheduling. By checking messages daily and keeping the queue organized, I helped make customer response times 10% faster.
```

## Experience

### Customer Support Specialist (current)

Herbmetics.co. Apr 2025 - Present

```text
Responds to daily customer inquiries via multi-channel support and manages client details in HubSpot. Resolves complaints efficiently, achieving a 21.6% sales conversion rate and improving client retention by 33%.
```

Skills: HubSpot, CRM, Customer-Support, Multichannel-Support, Complaint-Resolution, Sales-Conversion, Customer-Retention, Spreadsheets, Data-Entry

### Library Assistant

University of Nigeria. Sep 2023 - Mar 2024

```text
Assisted over 50 weekly users with information retrieval and troubleshooting. Maintained accurate digital logs and organized databases to ensure seamless navigation and confidentiality.
```

Skills: Information-Retrieval, Database-Management, Records-Management, Customer-Service, Confidentiality

### Client Outreach & Support Representative

Ann Digital District. Jan 2022 - Sep 2023

```text
Handled outbound messages and digital communication to explain platform benefits to new leads. Assisted prospective clients with inquiries and scheduling, improving response times by 10% and clarity rates by 25%.
```

Skills: Outbound-Communications, Customer-Support, Data-Entry, CRM, Scheduling, Digital-Communication

## Education

### Excelerate

Project Management Trainee Internship Certificate, Project Management

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Project Management Trainee Internship Certificate from Excelerate, completed in 2026.
```

### iWorkRemote

Virtual Assistant Training Certificate, Virtual Assistant

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Virtual Assistant Training Certificate from iWorkRemote, completed in 2026.
```

### University of Nigeria

Bachelor of Arts, Archaeology and Tourism

```text
Bachelor of Arts in Archaeology and Tourism from the University of Nigeria, Nsukka, completed in 2024.
```

## Tech stack

- Google Docs
- Shopify
- Google Drive
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Asana
- ClickUp
- Google Sheets
- Microsoft Excel
- monday.com
- Zoom
- Google Meet
- FreshDesk
- Gorgias
- Zoho CRM
- Microsoft Word

To contact jennifer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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