# Jennifer Besson

Jennifer Besson is a remote worker on Himalayas, Technology Specialist at 5 Talents BPO, based in Venezuela.

Source: https://himalayas.app/@jenniferbesson

```text
I build efficient administrative, payroll, and technology operations across global teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Venezuela |
| Authorized to work in | Venezuela |
| Salary expectations | 30k+ USD |
| Job categories | Technology Specialist, Payroll Specialist, Process Analyst, Account Manager, Sales Analyst, Accounts Receivable Analyst, Administrative Assistant |
| Skills | Remote Work, Account Reconciliation, Excel, Data Analysis, Administrative Support, Calendar Coordination, Meeting Planning, Stakeholder Relationship Management, Project Management, Team Coordination, Dialpad, Scrum, Miro, Jira, PowerApps, Microsoft Lists, WellSky API, Payroll Processing, ISolved HCM, QuickBooks Desktop, Contract Negotiation, RFP, Logistics Cost Calculation, Automated Billing, Invoicing, Standard Operating Procedures, Inventory Management, Fulfillment, Customer Order Management, Track And Trace, Incoterms, ERP, Accounts Receivable, Collections, Customer Service, English, Spanish, AI |
| LinkedIn | https://linkedin.com/in/jenniferbesson |

## What I'm looking for

```text
I'm looking for a dynamic, innovative environment where I can improve operations, bridge technical and non-technical teams, manage complex projects, and continue learning while supporting global stakeholders.
```

## About

```text
At 5 Talents BPO, I implement and configure Dialpad, design Scrum workflows and call center playbooks, and build low-code tools that connect operational and financial exception tracking to the WellSky API.

I've also supported payroll, accounts receivable, logistics, sales operations, and process analysis for organizations including SkyNet Worldwide Express and UNES, using data, SOPs, stakeholder coordination, and training to improve accuracy and efficiency across global teams.
```

## Experience

### Technology Specialist (current)

5 Talents BPO. Apr 2026 - Present

```text
Executed technical implementation and configuration of the Dialpad platform, managing system deployment and multi-tenant user onboarding. Designed Scrum workflows in Miro and developed custom low-code tools using Power Apps and Microsoft Lists.
```

Skills: Dialpad, Miro, Jira, Scrum, PowerApps, Microsoft-Lists, WellSky-API, Technical-Documentation

### Payroll Specialist

5 Talents BPO. Feb 2025 - Apr 2026

```text
Audited hourly work records and prepared comprehensive datasets for payroll processing. Managed personnel changes and configured system parameters within the iSolved HCM platform, and executed data imports into QuickBooks Desktop.
```

Skills: Payroll-Processing, ISolved-HCM, QuickBooks-Desktop, Data-Auditing, Compliance

### Network Account Manager

SkyNet Worldwide Express. Dec 2022 - Dec 2024

```text
Negotiated carrier and broker contracts for Section 321 EECF and T86 Clearance. Led end-to-end RFP responses and developed comparative simulators for freight and clearance cost calculations.
```

Skills: Contract-Negotiation, RFP-Management, Cost-Analysis, Zoning, Billing

### Inside Sales Analyst

SkyNet Worldwide Express. Apr 2021 - Dec 2022

```text
Created and implemented SOPs for inventory management, fulfillment, and billing. Executed onboarding programs for customers to IMS and ERP systems, and resolved client issues to maintain satisfaction.
```

Skills: SOP-Development, Inventory-Management, ERP, Customer-Onboarding, Client-Relations

### Accounts Receivable Analyst

SkyNet Worldwide Express. Feb 2020 - Mar 2021

```text
Analyzed air waybills and generated invoices for airline General Sales Agents. Collected customer payments and negotiated disputes to resolution, maintaining detailed records and preparing reports.
```

Skills: Accounts-Receivable, Invoicing, Collections, Dispute-Resolution, Financial-Reporting

### Customer Service Representative

Datacenter. Dec 2019 - Feb 2020

```text
Managed and documented calls, focusing on efficiency and high call volume. Handled customer complaints and followed up on inquiries, validating addresses for shipping and invoicing.
```

Skills: Call-Handling, Customer-Complaint-Management, Documentation, Address-Validation

### Process Analyst

UNES. Feb 2011 - Jul 2019

```text
Analyzed and improved processes within the organization.
```

### English Instructor

Instituto Loscher Ebbinghaus. Aug 2018 - Jan 2019

```text
Executed lesson plans and instructional materials for various levels of English learners.
```

Skills: Lesson-Planning, English-Teaching, Curriculum-Development

## Education

### G-Talent.net

AI applied to finance, Artificial Intelligence. 2026 - 2026

```text
Completed a course on AI applied to finance in May 2026.
```

### Instituto Universitario de Gerencia y Tecnología (IUGT)

Associate's Degree, Information Technology

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Associate's Degree in Information Technology.
```

### Instituto Universitario de Gerencia y Tecnología IUGT

Associate's Degree, Business Administration and Management, General

```text
Associate's Degree in Business Administration and Management, General.
```

## Tech stack

- Jira
- Dialpad
- Microsoft Excel
- Miro
- iSolved HCM

To contact Jennifer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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