# Jennie Truong

Jennie Truong is a remote worker on Himalayas, Senior Processing Controller at Mercan Asia Ltd., based in Vietnam.

Source: https://himalayas.app/@jennietruong

```text
Senior Processing Controller at MERCAN ASIA LTD. managing 100–200 international immigration and residency cases annually.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Vietnam |
| Authorized to work in | Vietnam |
| Salary expectations | 40k+ USD |
| Job categories | Immigration Manager, Global Mobility Specialist |
| Skills | Immigration Case Management, Corporate Immigration, Global Mobility, Immigration Documentation Support, Immigration Requirements, Regulatory Compliance, Investment Immigration, International Client Service, End To End Case Processing, Case Tracking, Deadline Management, Embassy And Consulate Coordination, Stakeholder Coordination, Client Expectation Management, Scope Management |

## What I'm looking for

```text
I’m seeking to expand into Corporate Immigration and Global Mobility, bringing my background in immigration operations, client service, and stakeholder coordination.
```

## About

```text
At MERCAN ASIA LTD., I manage 100–200 international immigration and residency cases annually, coordinating each case from initial document collection through processing and completion.

I review immigration requirements, forms, and supporting documents to identify gaps and help ensure cases meet applicable requirements. I also explain processes, timelines, and next steps to international clients.

I coordinate with embassies, consulates, government authorities, legal representatives, and external service providers on submissions, document authentication, follow-ups, and issue resolution.

I’ve developed and improved case-management workflows and SOPs, and supported onboarding and training for new team members. I’m seeking to expand into Corporate Immigration and Global Mobility.
```

## Experience

### Senior Processing Controller (current)

Mercan Asia Ltd.. Jan 2019 - Present

```text
Managed 100–200 international immigration/residency cases annually, coordinating end-to-end case delivery and serving as key point of contact for international clients. Reviewed documentation, liaised with embassies and government authorities, and developed case-management workflows and SOPs.
```

Skills: Immigration-Case-Management, Documentation-Review, Client-Communication, Stakeholder-Coordination, Case-Tracking, SOP-Development, Microsoft-365, Excel, Salesforce

### Production Planning & Operations Controller

Ruthimex Rubber Corporation. Jan 2015 - Dec 2017

```text
Managed customer orders from requirements to delivery, assessing production capacity and coordinating with cross-functional teams. Prepared quotations, costing, and operational reports to support commercial decisions.
```

Skills: Production-Planning, Operations-Management, Customer-Order-Management, Cross-functional-Coordination, Costing, Reporting

### Corporate Relations Officer

Ruthimex Rubber Corporation. Jan 2013 - Dec 2015

```text
Coordinated communications, meetings, and documentation for international customers, foreign experts, and business visitors. Liaised with internal teams and international stakeholders to ensure timely information exchange and professional client service.
```

Skills: Corporate-Communications, Stakeholder-Liaison, Client-Services, Documentation, Meeting-Coordination

## Education

### University of Finance and Marketing

Bachelor of Business English, Business English. 2009 - 2014

```text
Bachelor of Business English degree from the University of Finance and Marketing, completed in 2014.
```

## Tech stack

- Microsoft Teams
- Google Workspace

To contact Jennie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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