# Jeniffer Mwathani

Jeniffer Mwathani is a remote worker on Himalayas, Customer Service Representative at CCI Kenya, based in Kenya.

Source: https://himalayas.app/@jeniffermwathani

```text
I manage accurate health records, patient reception, insurance claims, and customer support in healthcare settings.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 40k+ USD |
| Job categories | Health Records Officer, Healthcare Administrator, Medical Receptionist, Customer Service |
| Skills | Front Desk Operations, Reception, Patient Reception, Patient Registration, Appointment Scheduling, Customer Service, Client Relations, Phone Communication, Face To Face Communication, Patient Queries, Administrative Support, Medical Records Management, Confidential Information Handling, Insurance Claims Processing, Insurance Billing, Data Entry, Record Accuracy, Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Office, CRM Systems, Electronic Medical Records, DHIS2, Health Data Management, Data Quality Checks, Health reporting, Patient Billing, Cash Handling, Problem Solving, Active Listening, Time Management, Multitasking, Teamwork, Written Communication, Verbal Communication, Confidentiality, Attention To Detail |

## What I'm looking for

```text
I'm looking for a healthcare administration or health records role where I can support accurate patient information, efficient front-office services, claims processing, and respectful customer care.
```

## About

```text
I've supported patient-facing healthcare operations at Bliss Hospital Emali, Pandya Memorial Hospital, and Lenson Medical and Laboratory Clinic, managing records, registrations, appointments, billing, and enquiries.

At Bliss Hospital Emali, I collected and validated health data using DHIS2, performed data-quality checks, and compiled operational reports. I also guided healthcare staff on data collection and reporting while protecting confidential information.

At Pandya Memorial Hospital, I registered and admitted patients, verified insurance details, generated invoices, and processed SHA, Minet, and private insurance claims. I followed up on outstanding claims and helped keep front-office operations running smoothly.

Most recently, I handled inbound enquiries for UK-based clients at CCI Kenya, maintaining accurate CRM records, resolving concerns, and consistently meeting quality and performance targets.
```

## Experience

### Customer Service Representative

CCI Kenya. Jan 2026 - May 2026

```text
Handled inbound customer inquiries for UK-based clients, resolved concerns, and maintained accurate records using CRM systems. Met quality assurance and performance targets consistently.
```

Skills: CRM, Customer-Service, Problem-Solving, Active-Listening, Communication-Skills

### Health Records Officer

Bliss Hospital Emali. Feb 2025 - Nov 2025

```text
Collected, recorded, and managed health information accurately and confidentially. Compiled weekly, monthly, and quarterly reports and provided technical support on data collection procedures.
```

Skills: DHIS2, Data-Entry, Data-Quality, Medical-Records, Confidentiality, Reporting

### Health Records Officer

Pandya Memorial Hospital. Sep 2024 - Jan 2025

```text
Registered and admitted patients, verified insurance information, and processed insurance claims. Maintained confidential patient records and supported front-office operations.
```

Skills: Patient-Registration, Insurance-Claims, SHA, Minet, Medical-Records, Front-Office

### Cashier and Receptionist

Lenson Medical and Laboratory Clinic. Mar 2024 - Aug 2024

```text
Welcomed patients, managed appointment scheduling, and handled billing and cash transactions. Maintained a professional and welcoming environment while supporting daily operations.
```

Skills: Reception, Appointment-Scheduling, Billing, Cash-Handling, Customer-Service

### Health Records Intern

Tharaka District Hospital. Mar 2022 - May 2022

```text
Registered patients, scheduled appointments, and managed medical records. Updated bed bureau reports and captured health service data from various departments.
```

Skills: Medical-Records, Patient-Registration, Data-Entry, Bed-Bureau

### Health Records Intern

Nanyuki Teaching and Referral Hospital. Sep 2021 - Dec 2021

```text
Booked appointments for special clinics and consultants, received and registered patients, and stored and retrieved medical records. Updated the bed bureau and captured patient data.
```

Skills: Appointment-Scheduling, Patient-Registration, Medical-Records, Bed-Bureau, Data-Entry

## Education

### Kenya Medical Training College (KMTC) – Kitui Campus

Certificate, Health Records and Information Technology. 2020 - 2022

```text
Pursued a Certificate in Health Records and Information Technology, gaining skills in health data management and information systems.
```

### Makueni Girls’ High School

Kenya Certificate of Secondary Education, Secondary Education. 2016 - 2019

```text
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jeniffer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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