# Jenifer Goldschmidt

Jenifer Goldschmidt is a remote worker on Himalayas, Residential Connectivity Sales Specialist at Spectrum, based in United States.

Source: https://himalayas.app/@jenifergoldschmidt

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Customer support professional with Spectrum experience and a fashion business built on Etsy and Amazon.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Service, ECommerce Specialist |
| Skills | Customer Service, Customer Support, Issue Resolution, Order And Returns Support, E Commerce Operations, Customer Relationship Management, Product Knowledge, Vendor coordination, Inventory Management, Merchandising, Product Development, Zendesk, Google Workspace, Gmail, Google Sheets |
| LinkedIn | https://linkedin.com/in/jenifer-goldschmidt-ux |

## About

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At Spectrum, I built customer relationships by identifying needs, explaining product options, and tailoring recommendations. I also handled customer questions and service concerns, translating complex information into clear, customer-friendly communication.

At Prancy Kat / Goldies’ Look, I owned and operated a fashion business with direct customer interaction. I managed e-commerce, customer communication, fulfillment, returns, and day-to-day operations.

I built and managed storefronts on Etsy and Amazon, creating product presentations and information for online merchandising. I also coordinated with vendors and suppliers on product and order information, inventory needs, and customer issues.

Earlier, at Speedo USA / Warnaco Swimwear Products Inc., I supported seasonal merchandising and product development workflows and presented collections to retail customers. I’m Zendesk Agent trained, with additional experience using Google Workspace, Microsoft Office, SAP, PLM, and Adobe Creative Cloud.
```

## Experience

### Residential Connectivity Sales Specialist

Spectrum. Jan 2022 - Dec 2024

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Built customer relationships by identifying needs, explaining product options, and tailoring recommendations to individual customers. Developed strong product knowledge and problem-solving skills while managing customer questions and service concerns in a fast-paced environment.
```

Skills: Customer-Relationship-Management, Product-Knowledge, Problem-Solving, Communication-Skills, Sales

### Fashion Designer & Business Owner

Prancy Kat / Goldies’ Look. Jan 2013 - Dec 2022

```text
Owned and operated a fashion business with direct customer interaction, managing product development, merchandising, e-commerce, customer communication, fulfillment, returns, and day-to-day operations. Built and managed e-commerce storefronts on Etsy and Amazon.
```

Skills: Etsy, Amazon, Adobe-Creative-Cloud, Ecommerce, Merchandising, Client-Communication, Fulfillment, Inventory-Management, Vendor-coordination

### Associate Merchandiser / Designer

Speedo USA / Warnaco Swimwear Products Inc.. Jan 2005 - Dec 2013

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Supported seasonal merchandising and product development workflows, translating market and customer needs into product concepts, colorways, prints, CADs, and presentations. Collaborated with product development and pattern teams to align product requirements and market needs.
```

Skills: SAP, PLM, Adobe-Illustrator, Photoshop, PowerPoint, Merchandising, Product-Development, Customer-Presentations

## Education

### Zendesk Academy

Zendesk Agent, Customer Support

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Completed Zendesk Agent training in 2026.
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### Fashion Institute of Design & Merchandising

Associate of Arts, Fashion Design

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Earned an Associate of Arts in Fashion Design.
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### Bowling Green State University

Bachelor of Arts, Apparel Design & History

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Earned a Bachelor of Arts in Apparel Design and History.
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### Google

Google UX Design Professional Certificate, UX Design

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Completed the Google UX Design Professional Certificate.
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### University of Denver

Frontline Leadership / Manager Leadership Essentials, Leadership

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Completed Frontline Leadership and Manager Leadership Essentials training.
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### Adobe

Adobe Certified Expert Web Specialist Program, Web Specialist

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Completed the Adobe Certified Expert Web Specialist Program, a 476-hour program.
```

## Tech stack

- Gmail
- Figma
- Adobe Photoshop
- Adobe InDesign
- Zendesk
- Google Workspace
- Google Sheets
- Adobe Illustrator
- SAP
- ChatGPT

To contact Jenifer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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