# Jelena Jankovski

Jelena Jankovski is a remote worker on Himalayas, Product Owner/Business Analyst at Krajina Klas doo Banja Luka, based in Bosnia and Herzegovina.

Source: https://himalayas.app/@jelenajankovski

```text
Product Owner at Krajina Klas doo Banja Luka, leading development of a custom ERP system.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Bosnia and Herzegovina |
| Authorized to work in | Bosnia and Herzegovina |
| Salary expectations | 60k+ USD |
| Job categories | Product Owner, Business Analyst |
| Skills | Product Ownership, Business Analysis, ERP, Agile, Scrum, Requirements Gathering, User Stories, Acceptance Criteria, Product Backlog Management, Software Delivery, Credit Analysis, Risk Assessment, Corporate Banking, Financial Products, Customer Relationship Management |

## About

```text
At Krajina Klas doo Banja Luka, I lead development of a custom ERP system, combining product ownership and business analysis. I gather requirements across finance, HR, sales, and inventory, then turn business needs into user stories and a prioritized backlog.

I work with developers, QA, and UX/UI teams to deliver ERP modules, managing delivery against timelines, budgets, and client expectations. I use Agile Scrum, Jira, and Confluence to support product development.

Before this, I worked as a Relationship Manager at Intesa Sanpaolo Bank d.d. BiH, supporting corporate clients with financial solutions and overseeing credit processes from analysis and risk assessment through approval coordination.

My earlier banking roles included corporate client relationships, insurance operations, and debt collection. I hold a Bachelor of Science in Economics from Faculty of Economics, University of Banja Luka, and certificates in Scrum Product Ownership, project management, and QA.
```

## Experience

### Product Owner/Business Analyst (current)

Krajina Klas doo Banja Luka. Feb 2023 - Present

```text
Lead the development of a custom ERP system by combining product ownership and business analysis responsibilities. Analyze business processes, gather requirements, and manage the product backlog using Agile methodologies.
```

Skills: Jira, Confluence, Agile, Scrum, User-Stories, ERP, Business-Analysis, Product-Management

### Relationship Manager

Intesa Sanpaolo Bank d.d. BiH. Jul 2018 - Jan 2023

```text
Managed relationships with corporate clients to grow the bank's portfolio and revenue. Provided tailored financial solutions and oversaw the entire credit process including risk assessment and approval coordination.
```

Skills: Customer-Relationship-Management, Credit-Analysis, Risk-Assessment, Financial-Solutions, Compliance

### Relationship Manager

UniCredit Bank a.d. Banja Luka. Aug 2016 - Jan 2018

```text
Built and maintained relationships with new and existing clients to grow portfolio volume and enhance the quality of banking products and services. Managed a portfolio of 20 clients.
```

Skills: Customer-Relationship-Management, Portfolio-Management, Banking-Products, Financial-Advisory

### Head of Insurance Department

Banka Srpske a.d. Banja Luka. Jun 2015 - Jul 2016

```text
Delivered training to employees on bank insurance products and prepared monthly performance reports. Built operational cooperation with insurance company representatives and supported the introduction of competitive insurance offerings.
```

Skills: Insurance-products, Training, Reporting, Operational-Cooperation

### Relationship Manager

Banka Srpske a.d. Banja Luka. Dec 2013 - May 2015

```text
Drove client acquisition and portfolio growth through consulting on banking products and services. Oversaw credit evaluation, documentation, approval support, and loan execution.
```

Skills: Client-Acquisition, Credit-Evaluation, Loan-Execution, Banking-Products

### Clerk for Debt Collecting

Balkan Investment Bank a.d. Banja Luka. May 2013 - Dec 2013

```text
Processed requests from external institutions and creditors to block client accounts, ensuring complete and accurate documentation. Prepared and submitted reports on blocked accounts to the regulatory agency.
```

Skills: Debt-Collection, Documentation, Regulatory-Reporting, Compliance

### Internship Trainee

Balkan Investment Bank a.d. Banja Luka. May 2012 - Apr 2013

```text
Analyzed market trends, products, and competitor activities. Informed target users about product changes and updates, and revised internal procedures in line with operational updates.
```

Skills: Market-Analysis, Competitive-Analysis, Internal-Processes

### Sales Assistant

SPEKTAR agency. Dec 2011 - Mar 2012

```text
Maintained relationships with existing clients and acquired new ones, while organizing training and educational sessions for interested parties.
```

Skills: Customer-Relationship-Management, Sales, Training

## Education

### University of Banja Luka

Bachelor of Science, Economics. 2006 - 2011

```text
Bachelor of Science in Economics from the University of Banja Luka, completed from 2006 to 2011.
```

## Tech stack

- Bitbucket
- Jira
- Confluence
- Apex
- SQL

To contact Jelena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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