# Jelena Adamovic- Mureșan Jelena Adamovic- Mureșan is a remote worker on Himalayas, Restaurant Manager at Colusan Markt SRL, based in Romania. Source: https://himalayas.app/@jelenaadamovic-murea ```text Customer support professional with restaurant and hotel operations experience, handling guest enquiries, bookings, and online reviews. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Romania | | Authorized to work in | Romania | | Salary expectations | 55k+ EUR | | Job categories | Customer Support Representative, Chat Support Representative, Email Support Representative, Back Office Administrator | | Skills | Customer Service, Customer Support, Live Chat, Email Support, inquiry handling, Complaint Handling, Back Office Support, Administrative Support, Data Entry, Documentation, Reporting, Scheduling and booking, Quality Control, Sales Support, Customer Experience | ## What I'm looking for ```text I’m seeking a full-time remote or work-from-home opportunity in customer support, chat and email support, or back-office operations. ``` ## About ```text At Colusan Markt SRL, I managed daily restaurant operations, handled customer feedback and online reviews, and monitored service quality. I also trained employees in customer service and product knowledge. Across roles at Fries Hub, Casa del Sole, and BevilAqua, I coordinated bookings, responded to guest enquiries, and supported international customers and teams in English and Romanian. I’ve also prepared administrative records and reports and handled reservations through Booking.com. ``` ## Experience ### Restaurant Manager Colusan Markt SRL. Jul 2023 - Jun 2026 ```text Managed daily operations, cash register activity, and end-of-shift reports. Set sales targets, trained employees, and handled recruitment, onboarding, and staff scheduling. ``` Skills: Customer-Service, Sales, Training, Recruitment, Scheduling, Stock-Control, Supplier-Relations, Administrative-Records, Online-Reviews, Quality-Control ### Restaurant Manager & Administrator Fries Hub. Sep 2022 - May 2023 ```text Coordinated daily operations and teams across the bar and kitchen. Managed staff schedules, administrative documents, and communication with accounting. ``` Skills: Team-Coordination, Scheduling, Administration, Communication-Skills, Stock-Management, Supplier-Payments, Promotion ### Restaurant Manager Casa del Sole. Feb 2021 - Aug 2022 ```text Coordinated restaurant operations and a team of approximately 30–40 employees. Organized events, bookings, staff schedules, and daily operational activities. ``` Skills: Operations-Management, Team-Leadership, Event-Planning, Booking, Scheduling, Recruitment, Training, Quality-monitoring ### Site Manager / Operations Administration Tucano Coffee Thailand / Colusan Markt SRL. Nov 2020 - Dec 2021 ```text Managed stock, orders, costs, and employee schedules. Entered invoices and purchased products into the company system and prepared records for accounting. ``` Skills: Stock-Management, Order-Processing, Cost-Control, Scheduling, Invoicing, Data-Entry, Financial-Reporting, Quality-Standards ### Quality Control Manager & Shift Supervisor Tucano Coffee Global / Tucano Coffee Timișoara. Oct 2019 - Nov 2020 ```text Coordinated the Mystery Guest programme and worked with evaluators and inspectors across several countries. Reviewed service-quality reports and surveys and prepared findings for management. ``` Skills: Quality-Control, Mystery-Guest, Reporting, Survey-Analysis, Team-Coordination, Training, Compliance-Monitoring ### Hotel Manager BevilAqua. Apr 2018 - Sep 2019 ```text Managed reception, bookings, and guest enquiries, including check-in and check-out. Coordinated staff, recruitment, training, and administrative activities. ``` Skills: Hotel-Management, Reception, Booking, Guest-Relations, Staff-Coordination, Recruitment, Training, Booking.Com, Online-Reviews ### Sales Manager Aman Company. Jan 2015 - Dec 2017 ```text Coordinated store operations, stock checks, and daily orders. Supported recruitment, employee motivation, and performance monitoring. ``` Skills: Sales-Management, Store-Operations, Stock-Control, Order-Processing, Recruitment, Employee-Motivation, Performance-Monitoring, Administration ### Secretary / Receptionist Hipno-center. Apr 2014 - Nov 2014 ```text Welcomed clients, handled incoming calls, and scheduled appointments. Organized seminars and supported administrative activities. ``` Skills: Reception, Client-Relations, Phone-Handling, Scheduling, Event-Organization, Administration ### Sales Assistant Exclusiv Perfume Shop. Mar 2012 - Jun 2013 ```text Advised customers, presented products, and helped them choose perfumes. Handled customer enquiries and supported sales activities. ``` Skills: Customer-Service, Sales, Product-Knowledge, Client-Advising, inquiry-handling ## Education ### Technical School Technician, Environmental Protection. 2008 - 2012 ```text Completed studies as an Environmental Protection Technician from 2008 to 2012. ``` ### Faculty of Mining and Geology Mining Engineering. 2012 - Present ```text Started studies in Mining Engineering in 2012; not completed. ``` ### West University of Timișoara Romanian–Spanish Language and Literature. 2018 - Present ```text Started studies in Romanian–Spanish Language and Literature in 2018; not completed. ``` ## Tech stack - Trello - Microsoft Excel - Zoom - Canva - Microsoft Word - Microsoft PowerPoint To contact Jelena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [corina catalina](https://himalayas.app/@corinacatalina): Customer Support Agent, Gomag - [Alexandra Blebea](https://himalayas.app/@alexandrablebea): Senior Post Booking Specialist, CGS Romania - [Andreea Lazăr](https://himalayas.app/@andreealazr): Client Services Analyst, Amazon Development Center (Romania) S.R.L - [Iulia Olariu](https://himalayas.app/@iuliaolariu): Asistent Manager, Chic Salon Izvor - [Ema Baiceanu](https://himalayas.app/@emabaiceanu): Customer Service Agent, SC 4WARD EXPERIENCE SRL - [Dora Foldvari](https://himalayas.app/@dorafoldvari): Dispatcher, Treponti Pizza - [Cristina Cristina](https://himalayas.app/@cristinacristina): Customer Advisor, Teleperformance - [Nicoleta Venieru](https://himalayas.app/@nicoletavenieru): Restaurant Manager, Salute Restaurant - [Georgiana Loredana](https://himalayas.app/@georgianaloredana): Customer Support & Sales Representative, TELUS International - [Adina Maxim](https://himalayas.app/@adinamaxim): Hospitality and Customer Service, United States (Multiple Employers)