# Jekaterina Abduvalijeva

Jekaterina Abduvalijeva is a remote worker on Himalayas, Restaurant Manager at Unspecified, based in Latvia.

Source: https://himalayas.app/@jekaterinaabduvalije

```text
Restaurant Manager in Riga overseeing two locations, daily operations, and a team of 30.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Latvia |
| Authorized to work in | Latvia |
| Salary expectations | 20k+ EUR |
| Job categories | Restaurant Manager, Operations Manager, Restaurant Administration, Customer Support Specialist |
| Skills | Restaurant Operations, Operations Management, Team Coordination, Recruitment, Onboarding, Training, Procurement, Supplier Coordination, Inventory Management, Workforce Scheduling, Standard Operating Procedures, Process Improvement, Customer Support, Fraud Prevention, Event Organisation |

## About

```text
As Restaurant Manager in Riga, I manage daily operations across two restaurant locations and coordinate a team of 30 employees, including 15 under my direct supervision. I oversee workflows handling 100–400 orders and manage recruitment, onboarding, and training.

I created and implemented SOPs for daily operations, cash handling, customer service, and quality control. I also coordinate scheduling, procurement, inventory, and supplier relations, with monthly purchases of €8,000–€12,000.

At Wolt, I handled 80–100 customer support cases daily while maintaining a 95–100% CSAT rate. I investigated suspicious transactions using Ravelin and collaborated with Operations and Fraud Prevention teams.
```

## Experience

### Restaurant Manager (current)

Unspecified. Oct 2025 - Present

```text
Managed daily operations across two restaurant locations, coordinating a team of 30 employees and overseeing workflows handling 100–400 orders. Led recruitment, onboarding, and training, and implemented SOPs for operations, cash handling, and quality control.
```

Skills: Operations-Management, Team-Coordination, Recruitment, Onboarding, Training, SOP-Development, Workforce-Scheduling, Procurement, Inventory-Management, Supplier-Relations, Financial-Monitoring, Process-Improvement

### Customer Support Specialist

[Wolt](https://himalayas.app/companies/wolt). Sep 2024 - Oct 2025

```text
Handled 80–100 cases daily, maintaining a 95–100% CSAT rate and resolving complex customer, courier, and restaurant issues. Investigated suspicious transactions and fraud using Ravelin, and collaborated with international teams on process improvements.
```

Skills: Customer-Support, CSAT, Fraud-Investigation, Ravelin, Risk-Analysis, Multitasking, Prioritization, Process-Improvement, Intercom, Slack

### Senior Restaurant Administrator

Unspecified. Mar 2022 - Jun 2024

```text
Coordinated and supported administrators across two restaurant locations, providing guidance, training, and quality control. Managed cash operations, shift closures, revenue reports, and supplier deliveries.
```

Skills: Team-Coordination, Training, Quality-Control, Cash-Management, Revenue-Reporting, Inventory-Management, Supplier-Coordination, Customer-Service, Conflict-Resolution

## Education

### Rīgas 1. Tālmācības vidusskola

Secondary Education, General Education

```text
Completed general secondary education.
```

## Tech stack

- Intercom
- Slack
- Confluence
- Notion
- Google Sheets
- Zoom
- Canva
- Ravelin
- Atlassian

To contact Jekaterina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Anna Berga](https://himalayas.app/@annaberga): Tier 2 Customer Support Agent, Transcom Latvia
- [Ernests Magone](https://himalayas.app/@ernestsmagone): Manager, Freelancer
- [Danata Jelisejeva](https://himalayas.app/@danatajelisejeva): Barmen/Barista, The Moment Lounge
- [haralds cibulskis](https://himalayas.app/@haraldscibulskis): Customer Service Specialist, Tele2
- [Viktorija Trojana](https://himalayas.app/@viktorijatrojana): Restaurant Manager, Stena Rederi A/S
- [Valeriia Kuzmina](https://himalayas.app/@valeriiakuzmina): Key Client Manager (VIP Ops), Once
- [Nikita Baikov](https://himalayas.app/@NikitaB): Key Account Manager, Stell Eesti AS
- [Madara Arberga](https://himalayas.app/@madaraarberga): Quality and Training Manager, Telus Digital
- [Anastasija Venska](https://himalayas.app/@anastasijavenska): Operations & Store Manager, SIA Beauty Technology
- [Margarita Andrejeva](https://himalayas.app/@margaritaandrejeva): Customer Support, Elizings.lv