# Jeff User

Jeff User is a remote worker on Himalayas, Project Specialist at Ashurst, based in Australia.

Source: https://himalayas.app/@jeffuser11

```text
Project Manager at NAB who delivered an AI legal review tool, improving accuracy from below 50% to over 90%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Australia |
| Authorized to work in | Australia |
| Salary expectations | 140k+ AUD |
| Job categories | Project Manager, Project Specialist, AI Project Manager, Process Improvement Consultant |
| Skills | AI Use Case Delivery, AI Project Delivery, Generative AI, Project Management, Legal Document Review, Process Automation, Process Improvement, Requirements Gathering, Business Requirements Document, Requirements Traceability Matrix, AI Governance, Risk Management, Quality Assurance, Testing, security implementation |
| LinkedIn | https://linkedin.com/in/jeff-chan-6893a150 |

## What I'm looking for

```text
I'm actively seeking rewarding permanent or contract opportunities to advance my career, and I'm available for an immediate start.
```

## About

```text
At NAB, I delivered an automated legal document review tool, coordinating cross-functional workstreams to improve review accuracy from below 50% to over 90%. I also implemented Splunk dashboard and alerting, and Azure Virtual Desktop for secure external access to eDiscovery.

At Ashurst – Ashurst Advance, I led AI use-case pilots and testing, including validating Harvey against legal documents. I also designed an automated scoping document solution and developed an internal project management toolkit.

My background includes risk oversight, assurance and process improvement across financial and legal organisations. Outside work, I designed a Claude Code job-search automation and built a home-deposit tracker app on Base44.
```

## Experience

### Project Specialist

Ashurst. Jan 2026 - May 2026

```text
Led legal projects and supported PM practices across multiple practice groups. Led AI capability team to pilot and test 3+ use cases and led testing workstream for AI tool validation.
```

Skills: AI, Project-Management, Stakeholder-Management, Process-Mapping, Power-BI, Microsoft-Project, Harvey

### Project Manager

[NAB](https://himalayas.app/companies/national-australia-bank-nab). Oct 2022 - Sep 2025

```text
Led small to medium-sized projects in line with strategic business objectives. Led requirements gathering, coordinated AI governance approvals, and facilitated cross-functional teams.
```

Skills: Project-Management, Requirements-Gathering, AI-Governance, Security, Splunk, Azure-Virtual-Desktop, Stakeholder-Management

### Consultant, Advice QA

MLC (NAB). Dec 2019 - Sep 2022

```text
Provided risk oversight in a large-scale remediation program across key controls. Developed assurance test plan and methodology for program workstreams.
```

Skills: Risk-Management, Assurance, Testing, remediation

### Process and Controls Consultant

[Genpact](https://himalayas.app/companies/genpact). Oct 2018 - Sep 2019

```text
Consulted for two large Australian financial organisations, implementing migration of process maps from MS Visio to Signavio.
```

Skills: Process-Mapping, Microsoft-Visio, Signavio, Migration

### Quality Assurance and Improvement Specialist

StatePlus. Mar 2018 - Sep 2018

```text
Specialist in quality assurance and improvement for a service fee remediation program.
```

Skills: Quality-Assurance, Improvement, remediation

### Investigative Analyst

[AMP](https://himalayas.app/companies/amp). Jul 2017 - Dec 2017

```text
Conducted investigations for a service fee remediation program.
```

Skills: Investigation, remediation

### Service Review Analyst

[Commonwealth Bank of Australia](https://himalayas.app/companies/commonwealth-bank). Mar 2017 - Jul 2017

```text
Performed service review analysis for a remediation program.
```

Skills: Service-Review, remediation

### Equity Associate

CommSec. Nov 2014 - Jul 2016

```text
Worked as an equity associate at Commonwealth Bank's share trading arm.
```

Skills: Equity-Trading, Financial-Services

## Education

### Google

Google AI Professional, Artificial Intelligence. 2026 - 2026

```text
Completed the Google AI Professional certification in 2026.
```

### Project Management Institute

Certified Associate in Project Management (CAPM), Project Management. 2024 - 2024

```text
Earned the Certified Associate in Project Management (CAPM) certification in 2024.
```

### FINSIA

Professional Banking Fundamentals, Banking. 2022 - 2022

```text
Completed the Professional Banking Fundamentals certification in 2022.
```

### University of Technology Sydney

Bachelor of Business, Management

```text
Bachelor of Business in Management from the University of Technology Sydney, completed in 2014.
```

### TAFE NSW

Certificate II in Hospitality (Operations), Hospitality

```text
Certificate II in Hospitality (Operations) from TAFE NSW, completed in 2008.
```

## Tech stack

- Splunk
- Microsoft SharePoint
- Gmail
- Workday
- Google Drive
- Microsoft Teams
- Jira
- Greenhouse
- Confluence
- Gemini
- Microsoft Excel
- Microsoft Visio
- Harvey
- SAP SuccessFactors
- Base44
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- AWS
- Microsoft Project
- Claude
- Microsoft Copilot

To contact Jeff, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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