# Jean Victoria Olaveria

Jean Victoria Olaveria is a remote worker on Himalayas, Subject Matter Expert at Genpact, based in Philippines.

Source: https://himalayas.app/@jeanvictoriaolaveria

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Experienced content moderator and back-office SME driving quality operations.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Content Moderator, Subject Matter Expert, Back Office, Customer Support, Quality Assurance, Training Specialist, Entry Level Escalation Specialist, Operations Analyst, Administrative Support, Video Content Moderator, Content Moderation Specialist, Social Media Moderator, Content Moderation and Safety |
| Skills | Content Moderation, Training and Development, Documentation And Exp. Reporting, Data Entry, Scheduling, Appointment Setting, Canva, Spreadsheets, Text Processor, Customer Support, File Issue Resolution, Payment Processing, Upselling, Performance Monitoring, Process Improvement, Elementary, Presentation Skills, Audit, Escalation Management |

## What I'm looking for

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I seek a role where I can apply content moderation and SME expertise to improve quality, train teams, handle escalations, and contribute to process and compliance improvements in a collaborative, growth-oriented environment.
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## About

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I am a dedicated content moderation and back-office support professional with years of experience ensuring platform safety, operational accuracy, and team readiness. I have progressed from customer support and ticketing roles to senior process execution and SME responsibilities, training teams, developing workflows, and handling escalations while maintaining quality and compliance.

My background includes strong administrative and technical competencies—data entry, reporting, scheduling, basic graphic design, and use of productivity tools—combined with a track record of leadership, reliable attendance, and continuous improvement focus that helps teams meet performance and audit standards.
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## Experience

### Subject Matter Expert

[Genpact](https://himalayas.app/companies/genpact). Jun 2024 - Jun 2025

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Provided subject-matter expertise, developed training materials and documentation, conducted audits and performance evaluations, and handled centralized escalations to improve process quality and compliance.
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Skills: SME, Process-Improvement, Escalation-Management, Reporting, Documentation, Training-and-Development, Audit

### Content Moderator

[Cognizant Technology Solutions](https://himalayas.app/companies/cognizant). Aug 2017 - Apr 2024

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Analyzed user comments, media, posts, and graphics to enforce platform community guidelines and maintain a safe, moderated environment; trained and mentored teammates on moderation policies and procedures.
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Skills: Content-Moderation, Enforcement, Training, Reporting, Performance-Monitoring, Documentation

### Booking & Ticketing Agent

Interglobe Technologies. Apr 2016 - Aug 2017

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Managed booking and ticketing operations including payment processing, issue resolution, upselling, and coordination with airport and airline teams to ensure timely customer service.
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Skills: Customer-Support, Ticketing, Payment-Processing, Upselling, Coordination, CRM, Communication-Skills

## Education

### Clarendon College, Inc

Bachelor of Secondary Education, Secondary Education. 2012 - 2016

Activities and societies: Student leader; Best in Thesis Awardee; Best in Demonstration Teaching Awardee; Field Study and practice teaching participation

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Completed a Bachelor of Secondary Education, recognized with Best in Thesis and Best in Demonstration Teaching awards and completed Field Study 1–4 and a semester-long practice teaching internship.
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### Mansalay Catholic High School

High School Diploma, Secondary Education. 2008 - 2012

Activities and societies: Drama Club President; Teatro Club President; Youth for Ministry Representative; Intramurals President; Grand Alumni Homecoming Batch President; Leadership and Academic Excellence awards

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Secondary level graduate with leadership roles and awards, active in extracurricular activities including drama and intramurals.
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### Mansalay Central School

Elementary School Diploma, Primary Education. 2002 - 2008

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Completed elementary education at Mansalay Central School.
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## Tech stack

- Gmail
- Canva
- Elementary

To contact Jean Victoria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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