# Jeanne Karen

Jeanne Karen is a remote worker on Himalayas, Chargée de recouvrement at Accenture, based in Mauritius.

Source: https://himalayas.app/@jeannekaren

```text
B2B collections specialist at Accenture who manages major-account receivables and negotiates payment plans for international clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mauritius |
| Authorized to work in | Mauritius |
| Salary expectations | 60k+ USD |
| Job categories | Credit Control Specialist |
| Skills | B2B Collections, Consumer Collections, Accounts Receivable, Credit Control, Account Management, Debt Recovery, Payment Negotiation, Accounts Receivable Aging Analysis, Credit and Solvency Assessment, Dispute Management, Case Preparation, Account Reconciliation, Invoice Management, Refund Processing, Credit Notes |

## About

```text
At Accenture, I’ve worked in B2B and B2C collections for international companies, including on the FedEx Express project. I’ve managed major accounts and negotiated amicable recovery of overdue receivables.

My work has included following up with clients, reviewing aged balances, tracking disputes, and arranging payment plans. I’ve also handled account reconciliations, refunds, credit notes, and documentation for litigation when amicable recovery wasn’t possible.

On the Accenture France / Gallia project, I’ve supported collections for large companies including Sanofi, L’Oréal Paris, Volvo, Apple, and Airbus. I’ve also prepared monthly reporting and followed collection and dispute KPIs.

Before Accenture, I worked as a receptionist at Baystone Boutique Hotel & Spa, handling guest arrivals, reservations, billing, and bilingual customer correspondence. I speak French and English fluently.
```

## Experience

### Chargée de recouvrement (current)

[Accenture](https://himalayas.app/companies/accenture). Jan 2018 - Present

```text
Managed B2B debt recovery for major international clients, including Sanofi, Volvo, L'Oréal, and Airbus. Handled billing, client contact, payment tracking, and preparation of legal cases.
```

Skills: SAP, Microsoft-Office, Negotiation, Debt-Collection, B2B, Account-Management, Reporting, French, English

### Réceptionniste

Baystone Boutique Hotel & Spa. Jan 2015 - Dec 2017

```text
Provided warm welcome to guests, handled check-in/check-out, reservations, and billing. Managed phone calls and guest requests.
```

Skills: Customer-Service, Frontdesk, Reservations, Billing, Communication-Skills, French, English

### Experte en recouvrement

[Accenture](https://himalayas.app/companies/accenture)

```text
Managed debt recovery for FedEx Express, handling large accounts and negotiating with clients. Performed reporting, analysis, and KPI tracking.
```

Skills: SAP, Microsoft-Office, Debt-Collection, B2B, Account-Management, Reporting, KPIs, French, English

## Education

### Université des Mascareignes

Licence, Human Resources. 2018 - 2019

```text
Pursued a Bachelor's degree in Human Resources, gaining knowledge in HR management and organizational behavior.
```

### Accenture Academy

Professional Training, Accounting and Debt Collection. 2014 - 2015

```text
Completed professional training in debt collection and accounting, acquiring skills in financial reconciliation and client portfolio management.
```

### École Hôtelière Sir Gaëtan Duval

BTS, Hotel Management and Marketing. 2013 - 2015

```text
Earned a BTS in Hotel Management and Marketing, focusing on hospitality operations and customer service.
```

### Secondary School

Baccalauréat, General Studies. 2011 - 2012

```text
Completed secondary education with a focus on the Baccalauréat.
```

## Tech stack

- SAP
- Microsoft Office

To contact Jeanne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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