# Jean-Frédéric Muller

Jean-Frédéric Muller is a remote worker on Himalayas, Training and Onboarding Manager EMEA South. at Cyncly, based in France.

Source: https://himalayas.app/@jean-frdricmuller

```text
Operations Director at Cyncly, building EMEA customer success and scalable SaaS onboarding across multiple countries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 120k+ EUR |
| Job categories | Chief Operating Officer |
| Skills | Operations Management, SaaS Transformation, Customer Success, Customer Onboarding, Customer Adoption, Customer Retention, Churn Reduction, Change Management, International Team Management, Salesforce, Winner Flex, Fusion |
| LinkedIn | https://linkedin.com/in/jean-fr%C3%A9d%C3%A9ric-muller-4383243 |

## What I'm looking for

```text
I’m looking for an Operations Director or COO role in France, Switzerland, or Luxembourg, ideally in a 50–300-person organization where I can act across the full scope of operations.
```

## About

```text
At Cyncly, I manage an 11-person team across four countries and deploy a scalable EMEA SaaS onboarding and adoption model. I help connect Sales, Customer Success, Onboarding, and Support around the customer lifecycle.

Before that, I created Cyncly’s 17-person Customer Success organization across 17 countries. I deployed the Winner Flex onboarding journey, supported the Fusion-to-Winner Flex migration, and introduced structured churn-reduction programs.

As Vice-President Compusoft Group, I coordinated multi-country operations, standardized processes, and deployed Salesforce across the group. I was also a strategic partner to executive leadership during the merger of Compusoft and 2020 Technologies that created Cyncly.

Earlier, I directed strategy and operations at MVS, securing €1 million in innovation funding, and led commercial growth at Micro Video Soft. I’m most effective in organizations of 50 to 300 people, where an Operations Director can influence the full scope of operations.
```

## Experience

### Training and Onboarding Manager EMEA South. (current)

[Cyncly](https://himalayas.app/companies/cyncly). Apr 2024 - Present

```text
Management d'une équipe de 11 personnes sur 4 pays (France, Espagne, Portugal, Italie).
Conception et déploiement d'un modèle d'onboarding et d'adoption SaaS scalable à l'échelle EMEA
(présentiel, eLearning, certification). Contribution à la stratégie de rétention client et de réduction
du churn dans un groupe passé de 300 à 2 700 collaborateurs. Alignement opérationnel entre Sales,
Customer Succe
```

### Head of Customer Success

[Cyncly](https://himalayas.app/companies/cyncly). Jan 2021 - Apr 2024

```text
Création et direction from scratch d'une organisation Customer Success de 17 collaborateurs sur 17 pays.
Déploiement du parcours d'onboarding Winner Flex à l'échelle EMEA. Pilotage du programme de migration
de Fusion vers Winner Flex. Mise en place des programmes structurés de réduction du churn.
```

### Vice-President Compusoft Group

Compusoft Group. Jul 2018 - Dec 2020

```text
Pilotage des opérations multi-pays et coordination des filiales. Création de l'organisation Customer
Success EMEA. Standardisation des processus à l'échelle internationale. Déploiement Salesforce
groupe. Partenaire stratégique de la direction exécutive dans le cadre de la fusion Compusoft / 2020
Technologies → création du groupe Cyncly.
```

### Secretary General

MVS. Jan 2006 - Dec 2017

```text
Direction de la stratégie et des opérations d'un éditeur de logiciels de 49 personnes.
1 M€ de financement obtenu pour l'innovation (Prix Anvar · Certification EUREKA).
```

### Sales and Marketing Director

Micro Video Soft. Jan 2001 - Jan 2006

```text
Croissance commerciale annuelle moyenne de +25 %.
```

### Founder and Manager

Xunta Interactive. Sep 1997 - Jan 2001

```text
Production de catalogues sur CD-ROM
```

### General Manager

IMPRIMERIE DE WISSEMBOURG. Mar 1997 - Sep 1998

```text
Redressement opérationnel et financier d'une entreprise de 100 collaborateurs en 18 mois (retour à
l'équilibre financier)
```

### Assistant de développement commercial

IMPRIMERIE DE WISSEMBOURG. May 1993 - Sep 1997

```text
Gestion de l'administration des ventes.
```

## Education

### Académie Mercure

Diplôme universitaire reconnu par l'Etat, Bac +4,, Commerce international. 1989 - 1993

## Tech stack

- Salesforce

To contact Jean-Frédéric, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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