# Jayant Jhamnani

Jayant Jhamnani is a remote worker on Himalayas, Subject Matter Expert (SME) at Teleperformance, based in India.

Source: https://himalayas.app/@jayantjhamnani

```text
Customer Support SME at Teleperformance, supporting agents with complex queries and resolving sensitive customer escalations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 498k+ INR |
| Job categories | Customer Support Specialist, Subject Matter Expert |
| Skills | Customer Support, Escalation Handling, Floor Support, First Contact Resolutions, Coaching Processes, CRM Software, Ticketing Systems, Call Logging, Microsoft Office, Excel, Microsoft Word |

## About

```text
At Teleperformance, I provide real-time floor support to customer care agents, helping with complex queries, policy interpretations, and workflow troubleshooting.

I handle high-level escalations to de-escalate sensitive customer situations and maintain target resolution benchmarks. I also conduct process refreshers and nesting support for onboarding agents.

As a Customer Support Executive at Teleperformance, I managed customer interactions across voice and digital channels and achieved a consistent 90%+ First Contact Resolution rate.

As a member of the Employee Experience Committee at the LIC Site, I supported wellness and workplace safety initiatives, gathered team feedback, and organized floor engagement activities.
```

## Experience

### Subject Matter Expert (SME) (current)

[Teleperformance](https://himalayas.app/companies/tp). Jul 2026 - Present

```text
Provide real-time floor support to customer care agents, handle high-level escalations, and conduct process refreshers for onboarding agents. Collaborate with floor managers and quality auditors to optimize support responses.
```

Skills: Escalation-Handling, Floor-Support, SME-Guidance, Coaching-Processes, CRM-Software, Ticketing-Systems, Call-Logging, Microsoft-Office

### Customer Support Executive

[Teleperformance](https://himalayas.app/companies/tp). Apr 2025 - Jun 2026

```text
Managed end-to-end customer interactions across voice and digital channels, achieving a consistent 90%+ First Contact Resolution (FCR) rate. Logged, tracked, and updated support tickets in CRM software while meeting strict client SLA standards.
```

Skills: First-Contact-Resolution-(FCR), CRM-Software, Ticketing-Systems, Call-Logging, Microsoft-Office, Active-Listening, Conflict-De-escalation

### Member – Employee Experience Committee (EEC)

[Teleperformance](https://himalayas.app/companies/tp)

```text
Served as an active representative for site-wide wellness, workplace safety, and emotional health initiatives. Organized floor engagement activities and wellness drives to reduce agent burnout and maintain positive team morale.
```

Skills: Workplace-Wellness, Employee-Engagement, Psychological-Safety, Team-Motivation, Communication-Skills

## Education

### Steward Morris School

Senior Secondary (12th Standard), General Studies

```text
Completed Senior Secondary (12th Standard) education.
```

### Steward Morris School

Secondary School (10th Standard), General Studies

```text
Completed Secondary School (10th Standard) education.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Jayant, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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