# Javier Perez

Javier Perez is a remote worker on Himalayas, Team Lead at The Implant Engine, based in Nicaragua.

Source: https://himalayas.app/@javierperez5

```text
Sales operations team lead at THE IMPLANT ENGINE who developed TIE Academy and implemented an AI-assisted call-review workflow.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nicaragua |
| Authorized to work in | Nicaragua |
| Salary expectations | 45k+ USD |
| Job categories | Sales Operations Manager, Team Lead, Sales Operations Specialist |
| Skills | Sales Operations, Sales Team Leadership, Performance Management, Appointment Setting, KPI Tracking, KPI Accountability, Outbound Sales, Pipeline Generation, Coaching, Performance Improvement Plan (PIP), Interviewing, Hiring, Workflow Optimization, Quality Assurance, Onboarding Design |

## About

```text
At THE IMPLANT ENGINE (TIE), I led and coached 10 appointment setters while providing performance oversight across a 27-person team. I tracked daily appointment-generation expectations and monthly revenue goals tied to full-arch treatment sales.

I used KPI tracking, call reviews, live feedback, and targeted coaching to support team performance. I also helped multiple setters exit formal Performance Improvement Plans and return to good standing.

I helped design and build TIE Academy, an interactive onboarding platform with training guidelines, SOPs, call-review exercises, quizzes, and workflow documentation. I also proposed a dedicated Conversations Team and developed evaluation rubrics to support the function.

I designed and implemented an AI-assisted call-review workflow integrated with Slack, including scoring rubrics and evaluation guidelines. Earlier, at TELEPERFORMANCE, I provided real-time interpretation for healthcare-related calls between English- and Spanish-speaking participants.
```

## Experience

### Team Lead

The Implant Engine. Jun 2024 - Oct 2026

```text
Led and coached a team of 10 appointment setters with oversight across a 27-person team, managing KPIs and revenue goals. Designed training systems and AI-assisted call-review workflows to improve performance and reduce review backlog.
```

Skills: KPI-Tracking, Call-Review, Coaching, Performance-Improvement-Plan-(PIP), Interviewing, Hiring, Training-Design, SOP-Development, Call-Analysis, Slack, GoHighLevel, Twilio, Excel, Word, PowerPoint

### Real-Time Interpreter, Level 2

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jan 2022 - Dec 2023

```text
Provided real-time interpretation for healthcare-related calls, enabling accurate communication between English- and Spanish-speaking participants. Handled sensitive, time-dependent conversations with discretion and accuracy.
```

Skills: Medical-Interpretation, Spanish, English, Communication-Skills, Active-Listening

### Event Preparation Support

A.G.S.. Jan 2020 - Dec 2020

```text
Provided event logistics, coordination, and operational assistance.
```

Skills: Event-Logistics, Coordination, Operational-Support

### Sales Representative

Allied Global – SiriusXM Campaign. Jan 2018 - Dec 2018

```text
Built customer engagement, persuasive communication, and objection-handling skills in a sales-focused call-center environment.
```

Skills: Customer-Engagement, Persuasive-communication, Objection-Handling, Sales

### Sales Representative / Cashier

Zara. Jan 2016 - Dec 2016

```text
Provided customer service and retail sales support in a fast-paced retail environment.
```

Skills: Customer-Service, Retail-Sales, Cash-Handling

### Event Support / Aide-de-camp

AGRICORP. Jan 2013 - Dec 2014

```text
Provided event support and operational assistance, including translation and coordination.
```

Skills: Event-Support, Translation, Coordination, Operational-Support

### Appointment Setter

The Implant Engine

```text
Promoted to Team Lead after demonstrating strong performance in appointment setting and sales operations.
```

### Volunteer Translator / Interpreter

HIMJR – Cardiopediatric Surgical Brigade

```text
Supported communication during a cardiopediatric surgical brigade, helping facilitate interactions in a specialized healthcare environment.
```

Skills: Medical-Interpretation, Spanish, English, Communication-Skills

## Education

### Universidad Católica Redemptoris Mater (UNICA)

Medical Degree, Medicine. 2019 - 2024

```text
Completed a Medical Degree and qualified as a General Medical Practitioner.
```

### St. Augustine Preparatory School

High School Diploma, General Studies. 2009 - 2014

```text
Earned a High School Diploma on a full scholarship.
```

## Tech stack

- Slack
- Microsoft Excel
- Twilio
- Microsoft Word
- Microsoft PowerPoint

To contact Javier, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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