# Javeria Usmani

Javeria Usmani is a remote worker on Himalayas, IT Support/System Administrator at SK Battery America, based in United States.

Source: https://himalayas.app/@javeriausmani

```text
IT Support/System Administrator at SK Battery America applying cybersecurity policy and risk frameworks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 65k+ USD |
| Job categories | IT Systems Administrator, Security Policy Analyst, IT Business Analysts |
| Skills | IT Support, System Administration, Cybersecurity Policy, Risk Management, Governance Risk And Compliance, NIST, ISO 27001, Risk Management Framework, IAM, Access Control, HIPAA compliance, AI Governance, Technical Troubleshooting, IT Asset Management, Business Analysis |
| LinkedIn | https://linkedin.com/in/javeriasusmani |

## About

```text
At SK Battery America, I provide technical support and remote troubleshooting for onsite and off-site employees. I administer Confluence and Jira, and developed training materials and knowledge base resources in Confluence.

In my M.S. in Cybersecurity Policy at Georgia Institute of Technology, I applied NIST and ISO27001 frameworks to risk scenarios. For my capstone on AI Voice Impersonation Fraud, I developed a policy addressing disclosure of AI-generated voice in financial and government communications.
```

## Experience

### IT Support/System Administrator (current)

SK Battery America. Dec 2022 - Present

```text
Provide technical support and remote troubleshooting for onsite and off-site employees. Led technology onboarding, administered Confluence and Jira, and acted as a business analyst liaison.
```

Skills: Technical-Support, Troubleshooting, IT-Asset-Management, Onboarding, Confluence-Administrator, JIRA-Administrator, Business-Analysis, Training, Knowledge-Base-Development

### Customer Service

TeleTech - Blue Cross Blue Shield. Oct 2020 - Dec 2022

```text
Managed 20+ customer interactions daily, informing healthcare benefits to members. Provided technical support and maintained member records while ensuring HIPAA compliance.
```

Skills: Customer-Service, Healthcare-Benefits, Technical-Support, HIPAA-compliance, Communication-Skills, problem-resolution, Training

### I.T. Intern

City of Atlanta. Sep 2019 - Dec 2019

```text
Collaborated with IT department and end users to support system implementation. Reviewed vendor contracts and organized projects using Microsoft Project.
```

Skills: System-Implementation, Vendor-Management, Microsoft-Project, Requirements-Gathering, Collaboration

## Education

### Georgia Institute of Technology

Master of Science, Cybersecurity Policy

Activities and societies: Capstone Practicum on AI Voice Impersonation Fraud; applied NIST and ISO27001 frameworks.

```text
Pursuing a Master of Science in Cybersecurity Policy, with expected graduation in May 2026. Coursework includes risk management, security control selection, and policy development.
```

### Georgia State University

Bachelor of Arts, Computer Information Systems

```text
Bachelor of Arts in Computer Information Systems with a concentration in Cyber Security, completed in December 2019.
```

## Tech stack

- Salesforce
- Jira
- Confluence
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project

To contact Javeria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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