# Jasveer Kaur

Jasveer Kaur is a remote worker on Himalayas, Logistics Operations & Training Deliverables Specialist at Flipkart India Pvt. Ltd., based in India.

Source: https://himalayas.app/@jasveerkaur

```text
Logistics Operations & Training Deliverables Specialist at Flipkart who supported training across 235 operational units and achieved 95% LMS completion.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 93k+ INR |
| Job categories | Operations Training Specialist, Training Specialist, Learning And Development Specialist, Customer Service Manager |
| Skills | Logistics Operations, HUB Operations, Learning and Development, Operational Training, Training Strategy, LMS, ELearning Design, SOP Development and Training, Process Compliance, Performance Analytics, Dashboard Monitoring, TAT Monitoring, Escalation Management, Root Cause Analysis, SLA Adherence |

## About

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At Flipkart India Pvt. Ltd., I managed learning and development operations across 135 delivery hubs and supported training across 235 operational units for FTE, FTC, and WM teams.

I designed and delivered training through LMS, e-learning, workshops, coaching, and job-shadowing. I achieved 95% LMS completion while managing the largest cluster in Uttar Pradesh.

I rolled out operational workflows and SOP updates across delivery hubs, supporting compliance and smooth live operations. I also led and mentored L&D specialists and worked with operations leaders and branch managers to close skill gaps.

At DTDC Express Ltd., I managed customer service escalations across 17 East UP branches, monitored TAT dashboards, and coordinated with logistics, hub operations, and transport teams to resolve complex issues.
```

## Experience

### Logistics Operations & Training Deliverables Specialist

Flipkart India Pvt. Ltd.. May 2022 - Sep 2026

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Managed L&D operations across 135 delivery hubs and supported training across 235 operational units for FTE, FTC, and WM teams. Improved customer obsession metrics, reduced losses, and ensured LMS compliance.
```

Skills: LMS, E-Learning, Training-Delivery, SOP-Adherence, Dashboarding, TAT-Monitoring, Process-Improvement, Customer-Obsession, Loss-Reduction, Team-Leadership

### Assistant Manager – Customer Service

DTDC Express Ltd.. Mar 2013 - Apr 2022

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Managed regional customer service operations and escalation governance across 17 branches in East UP. Tracked TAT dashboards and coordinated with logistics and transport teams to resolve complex escalations.
```

Skills: Customer-Service, Escalation-Management, TAT-Monitoring, SLA-Adherence, Team-Leadership, Root-Cause-Analysis, Stakeholder-Coordination

## Education

### Shobhit University

Bachelor of Science, Science

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Bachelor of Science degree from Shobhit University, Meerut, Uttar Pradesh.
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## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jasveer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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