# Jasna Bojovic

Jasna Bojovic is a remote worker on Himalayas, Support Associate at Wolt, based in Serbia.

Source: https://himalayas.app/@jasnabojovic

```text
Customer Support Specialist at Wolt handling 90–100 simultaneous customer chats per shift.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Serbia |
| Authorized to work in | Serbia |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Support Specialist, Support Associate |
| Skills | Customer Support, Live Chat, High Volume Chat Handling, Concurrent Chat Handling, Issue Resolution, Refund Resolution, Complaint Resolution, Client Communication, Email Support, Phone Support, Data Entry, Document Management, Intercom, DoorDash Employee Portal, Microsoft Office |

## About

```text
At Wolt, I provide live chat support across multiple European markets, handling about 90–100 simultaneous customer chats per shift. I resolve most issues independently and maintain CSAT scores typically between 80–100% by de-escalating difficult interactions and aligning refund decisions with policy.

At Webo Holic, I answered client inquiries through email, messaging, and phone, explaining technical concepts in clear, accessible language. Earlier, I supported clients at Bezbednost J.T.P. d.o.o. and wrote and fact-checked daily news articles as a Journalism Intern at Telegraf Media Group.
```

## Experience

### Support Associate (current)

[Wolt](https://himalayas.app/companies/wolt). May 2026 - Present

```text
Provide real-time live chat support across multiple European markets, handling 90–100 simultaneous chats per shift and maintaining CSAT scores between 80–100%.
```

Skills: Customer-Support, Live-Chat, Multitasking, De-escalation, Refunds, CSAT

### Customer Support Specialist (current)

Webo Holic. Jan 2025 - Present

```text
Handled approximately 5 client interactions per day via email, messaging, and phone, explaining technical concepts and providing detailed service information.
```

Skills: Customer-Support, Email-Support, Phone-Support, Client-Communication, Technical-Concepts

### Client Support Specialist

Bezbednost J.T.P. d.o.o.. Jan 2022 - Jan 2025

```text
Handled around 10 client requests per shift via phone and email, organized client data, and coordinated daily operational tasks.
```

Skills: Customer-Support, Phone-Support, Email-Support, Data-Entry, Documentation, Scheduling, Coordination

### Journalism Intern

Telegraf Media Group. Jan 2018 - Jan 2019

```text
Wrote daily news articles in CMS, conducted on-site reporting, and coordinated with editors to ensure timely publication.
```

Skills: Journalism, Writing, CMS, Fact-Checking, Interviewing, Reporting, Editing

## Education

### Faculty of Culture and Media

Bachelor of Arts, Journalism. 2015 - 2019

```text
B.A. in Journalism with a focus on Digital Media, online journalism, and content creation.
```

### Gimnazija Ivanjica

High School Diploma, General Education. 2011 - 2014

```text
High school diploma from Gimnazija Ivanjica.
```

## Tech stack

- Intercom
- Google Workspace
- Microsoft Office

To contact Jasna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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