# Jasmina Kukuljac

Jasmina Kukuljac is a remote worker on Himalayas, Team Leader / Customer Support Specialist at Mplus Sarajevo – Helpling UK Project, based in Germany.

Source: https://himalayas.app/@jasminakukuljac

```text
Customer Support Team Leader on Helpling UK's marketplace, handling complex customer and service-provider disputes and coordinating a team of five.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 26k+ EUR |
| Job categories | Customer Support Specialist, Customer Support Team Lead, Customer Experience Specialist, Operations Coordinator, Administrative Assistant, Hotel Reception |
| Skills | Customer Support, Customer Experience, Marketplace Support, Complaint Management, Escalation Management, High Volume Customer Communication, Remote Customer Support, Team Coordination, Shift Planning, Reservations Management, Booking Management, Invoice Processing, Payment Handling, Service Provider Customer Relationships, Administrative Support |

## About

```text
On Mplus Sarajevo’s Helpling UK project, I supported customers and service providers across email, telephone and SMS, handling complex complaints and escalations. I was promoted to Team Leader in 2022, coordinated shifts and workloads, and supported a team of five customer support agents.

Earlier, I managed reception, reservations, guest enquiries, invoices and payments at Hotel Michele, Hotel Herc and Hotel Berr. I’ve also supported hotel bookings through Booking.com, TripAdvisor and Expedia, and worked remotely using Freshdesk, Zendesk, Slack, Microsoft Office and Google Workspace.
```

## Experience

### Team Leader / Customer Support Specialist

Mplus Sarajevo – Helpling UK Project. Feb 2019 - Apr 2023

```text
Provided customer and service-provider support for the UK Helpling online marketplace via email, telephone and SMS. Promoted to Team Leader in 2022, managing a team of five agents and coordinating shifts and daily workload.
```

Skills: Customer-Support, Complaint-Handling, Escalation-Management, Team-Leadership, Shift-Planning, Freshdesk, Zendesk, Slack, Microsoft-Office, Google-Workspace, Remote-Work

### Nail Technician

Nail Salon & Solarium Maja. May 2018 - Feb 2019

```text
Provided professional manicure and pedicure services, including gel polish, soft gel, hard gel and nail extensions. Managed appointments and maintained positive relationships with regular clients.
```

Skills: Manicure, Pedicure, Gel-Polish, Soft-Gels, Hard-Gel, Nail-Extensions, Customer-Service, Appointment-Management

### Hotel Receptionist

Hotel Michele. Sep 2016 - May 2018

```text
Managed front-desk operations including check-ins, check-outs, reservations and guest enquiries. Handled guest communication via email, telephone and in person, and processed payments and invoices.
```

Skills: Front-Desk-Operations, Reservations, Booking.Com, Trip-Advisor, Guest-Communication, Payment-Processing, Invoicing, Problem-Solving

### Head of Reception

Hotel Herc. Dec 2015 - Sep 2016

```text
Managed daily reception operations, guest communication and reservations. Organized employee shifts, prepared invoices and payments, and coordinated with housekeeping and other departments.
```

Skills: Reception-Management, Reservations, Booking.Com, Trip-Advisor, Expedia, Invoicing, Payment-Handling, Shift-Coordination, Administrative-Support

### Hotel Receptionist

Hotel Berr. Feb 2015 - Dec 2015

```text
Managed guest check-ins, check-outs, reservations and general reception duties. Handled guest communication and processed payments and invoices.
```

Skills: Front-Desk-Operations, Reservations, Booking.Com, Trip-Advisor, Guest-Communication, Payment-Processing, Invoicing

### Sales Assistant / Cashier

Konakovic Grocery Store. Jun 2013 - Aug 2014

```text
Served customers and operated the cash register, processing cash and card payments. Ordered and received merchandise, restocked shelves and assisted customers with product enquiries.
```

Skills: Cash-Handling, Customer-Service, Stock-Management, Merchandising, Point-of-Sale

## Education

### High School of Catering and Tourism

Touristic Technician, Tourism and Hospitality. 2008 - 2012

```text
Four-year secondary vocational education specialising in tourism and hospitality.
```

## Tech stack

- Slack
- Zendesk
- Google Workspace
- Canva
- FreshDesk
- Microsoft Office

To contact Jasmina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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