# Jaquinta Scott

Jaquinta Scott is a remote worker on Himalayas, Business Tech Support Specialist at T-Mobile, based in United States.

Source: https://himalayas.app/@jaquintascott

```text
Customer success and technical support specialist at T-Mobile who created Salesforce reports to gather customer trend data.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Success Manager, Technical Support Specialist, Marketing Specialist, Administrative Assistant |
| Skills | Customer Success, Customer Onboarding, Customer Retention, Technical Support, hardware troubleshooting, Network Troubleshooting, Salesforce, Email Marketing, Digital Marketing, Content Marketing, Project Management, Process Improvement, Reporting, Data Entry, Data Processing |
| LinkedIn | https://linkedin.com/in/jaquinta-scott-a51823160 |

## What I'm looking for

```text
I’m motivated to enhance the employee experience and contribute positively to customers’ overall success.
```

## About

```text
At T-Mobile, I provided remote technical support to local businesses, troubleshooting software, devices, and network services. I also created Salesforce reports to gather trend data and supported customers with account and billing inquiries.

At UbreakiFix by Asurion, I improved the corporate sales close rate by 7% and developed training processes and workshops. I also recruited and managed a team of five employees.

At Victoria Secret, I collaborated on a customer onboarding program that increased product adoption by 25%. I also developed customer success strategies associated with a 20% increase in customer retention.
```

## Experience

### Business Tech Support Specialist

[T-Mobile](https://himalayas.app/companies/t-mobile). Apr 2024 - Jan 2026

```text
Provided remote technical support including software, system configurations, and hardware troubleshooting. Created Salesforce reports for trend data gathering and supported account management activities.
```

Skills: Salesforce, Troubleshooting, Network-Support, VPN, VLAN, Fiber-Solutions, Customer-Support, Reporting

### Store Lead

UbreakiFix by Asurion. Jan 2024 - Jul 2024

```text
Improved corporate sales close rate by 7% and managed a team of 5 employees. Developed training processes and led workshops to strengthen product brand.
```

Skills: Sales, Team-Management, Training, Process-Improvement, Customer-Service, Inventory-Analysis

### Phone Repair Specialist

[Asurion](https://himalayas.app/companies/asurion). Mar 2022 - Dec 2023

```text
Repaired and tested electronic devices to component level, resolved customer complaints, and provided hybrid remote chat support and sales.
```

Skills: Repair, Soldering, Troubleshooting, Customer-Service, Live-Chat, Sales

### Marketing and Content Intern

Bath and Body Works. Jan 2022 - Dec 2023

```text
Assisted senior copywriters in drafting content and researched industry trends. Proofread and edited over 100 pieces of content, improving content retrieval time by 15%.
```

Skills: Copywriting, Editing, Research, Content-Management, Email-Marketing

### Customer Success Manager

Victoria Secret. Oct 2020 - Dec 2021

```text
Collaborated with cross-functional teams to launch a customer onboarding program, increasing product adoption by 25%. Managed over 20 employees and improved customer retention by 20%.
```

Skills: Customer-Success, Onboarding, Team-Management, Retention, Cross-Functional-Collaboration, Strategy

### Administrative Assistant

[Walmart](https://himalayas.app/companies/walmart-com). Mar 2017 - Mar 2020

```text
Performed administrative duties including calendar management, data collection, and expense report reconciliation. Coordinated activities across multiple departments.
```

Skills: Administrative-Support, Calendar-Management, Data-Entry, Communication-Skills, Organization, Expense-Reporting

## Education

### American Intercontinental University

Bachelor's, Business Communications and Marketing. 2022 - 2026. Grade: 3.8/4.0

Activities and societies: Dean's List for all semesters attended.

```text
Pursued a Bachelor's degree in Business Communications and Marketing, graduating with a 3.8 GPA and earning Dean's List honors for all semesters attended.
```

## Tech stack

- Salesforce
- Jira
- WordPress
- Microsoft Excel
- Zoom
- Canva
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jaquinta, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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