# Jannia Botero

Jannia Botero is a remote worker on Himalayas, Commercial Coordinator at TEDEXIS, based in Panama.

Source: https://himalayas.app/@janniabotero

```text
Commercial Coordinator at TEDEXIS who acquired 45+ international B2B customers and activated A2P SMS traffic across global markets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Panama |
| Authorized to work in | Panama |
| Salary expectations | 60k+ USD |
| Job categories | Business Development Manager, International Account Manager, HR Manager |
| Skills | Global Business Development, A2P Messaging, Messaging Aggregation and Wholesale Messaging, Carrier Partnerships, Aggregator Partnerships, Carrier Negotiation, B2B Prospecting, Client Acquisition, Key Account Management, Account Retention, Pricing, Margin Management, Route Testing, Traffic Acquisition, Traffic Growth |
| LinkedIn | https://linkedin.com/in/jannia-botero-r |

## About

```text
At TEDEXIS, I progressed through four formal promotions, from Customer Support Specialist (N1) to Commercial Coordinator. I acquired 45+ international B2B customers and coordinated interconnection, testing and onboarding, with approximately 6–7 new connections beginning formal live traffic under my direct follow-up.

As Commercial Coordinator, I developed business with messaging aggregators and mobile operators across LATAM, Europe, Asia, Africa and the Middle East. I turned commercial discussions into launch plans covering partner documentation, SMPP/bind coordination, route tests and first traffic.

As International Account Manager, I improved portfolio commercial performance by approximately 30% and maintained reported client retention above 90%. I worked with Routing and Support to address traffic changes, delivery issues and opportunities for account growth.

Alongside my TEDEXIS work, I completed more than 20 independent organizational and HR consulting projects for Panama-based companies. At YAVIC, I developed HR process documentation and supported recurring ISO 9001:2015 recertification of HR processes.
```

## Experience

### Commercial Coordinator

TEDEXIS. Jan 2024 - Nov 2026

```text
Directed commercial development and follow-up across international A2P SMS accounts, combining prospecting, pricing, negotiation, and partner management. Coordinated cross-functional teams and led hiring and restructuring decisions.
```

Skills: A2P-Messaging, Business-Development, Negotiation, Partnership-Management, Account-Expansion, SMPP, Routing, KPI-Dashboards, SOPs, Team-Leadership, Hiring, Cross-functional-Coordination

### International Account Manager

TEDEXIS. Jan 2022 - Dec 2024

```text
Managed the commercial lifecycle of international B2B A2P SMS accounts, including onboarding, negotiations, retention, and upselling. Delivered approximately 30% improvement in portfolio commercial performance and maintained retention above 90%.
```

Skills: Account-Management, A2P-Messaging, Negotiation, Retention, Upselling, Traffic-Analysis, Rate-Negotiation, Customer-Relationship-Management

### Independent HR & Organizational Management Advisor

Self Employed. Jan 2019 - Dec 2024

```text
Delivered consulting projects for companies in Panama, focusing on organizational design, HR management, and operational structures. Developed organizational charts, job profiles, and performance evaluation processes.
```

Skills: Organizational-Design, HR-Management, Job-Architecture, Performance-Evaluation, Process-Optimization, Documentation

### Routing / Traffic Quality Analyst

TEDEXIS. Jan 2021 - Dec 2022

```text
Monitored A2P SMS route quality, delivery, and conversion indicators, and identified degradation to coordinate corrective actions. Prepared traffic reports and dashboards to guide route selection and revenue protection.
```

Skills: A2P-Messaging, Route-Quality, Traffic-Analysis, KPI-Monitoring, Reporting, Dashboarding, Corrective-Actions

### Customer Support Specialist (N1)

TEDEXIS. Jun 2020 - Dec 2021

```text
Provided first-line support to international messaging customers, managed incidents and escalations, and assisted onboarding. Coordinated with technical and routing colleagues to resolve delivery issues.
```

Skills: Customer-Support, Incident-Management, Escalation-Management, Onboarding, Communication-Skills, technical-coordination

### Human Resources Generalist

YAVIC. Jan 2014 - Dec 2019

```text
Managed HR generalist activities including recruitment, onboarding, employee relations, and performance evaluations. Held responsibility for ISO 9001:2015 certification requirements within the HR function.
```

Skills: Recruitment, Onboarding, Employee-Relations, Performance-Evaluation, ISO-9001, HR-Documentation, Training, organizational-restructuring

## Education

### MBA, Human Resources Management

MBA, Human Resources Management

```text
MBA in Human Resources Management from Panama.
```

### MBA, International Business Management

MBA, International Business Management

```text
MBA in International Business Management from Panama.
```

### Postgraduate Diploma, Advanced Business Management

Postgraduate Diploma, Advanced Business Management

```text
Postgraduate Diploma in Advanced Business Management from Panama.
```

### Law Degree

Law Degree, Law

```text
Law Degree from Venezuela.
```

## Tech stack

- Tableau
- Zendesk
- Google Workspace
- Google Sheets
- Power BI
- Microsoft 365

To contact Jannia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Franchesca Vega](https://himalayas.app/@franchescavega): Business Analyst, DHL Global Forwarding
- [Emanuel USA](https://himalayas.app/@emanuelusa): Regional Sales Associate, Ace Hardware International
- [Giancarlo Rodriguez](https://himalayas.app/@giancarlorodriguez): Commercial Director, iFudis
- [Samuel Campisciano](https://himalayas.app/@scampisciano): Commercial Director, Protecvial
- [Rafaello Bruno](https://himalayas.app/@rafaellobruno): Co Founder, Grupo 90, S.A.
- [Daniel Mouynes](https://himalayas.app/@danielmouynes): Operations & Account Manager, Tomasa, S.A.
- [Jose Graham](https://himalayas.app/@josegraham): Regional Category Manager, Hisense Central America
- [Daniel Contreras](https://himalayas.app/@danielcontreras3): Added Value Service Business Driver, Endress+Hauser
- [José Estrada](https://himalayas.app/@josestrada): Gerente de Proyectos y Customer Service, Cibernética S.A.
- [Nicolas Flores](https://himalayas.app/@nicolasflores1): Regional Large Projects Manager, Hilti Group