# Jamie-Lee Ryklief

Jamie-Lee Ryklief is a remote worker on Himalayas, Continuous Improvement Specialist & AI Knowledge Management at Mukuru Africa, based in South Africa.

Source: https://himalayas.app/@jamie-leeryklief

```text
I improve customer journeys and operational processes through Lean Six Sigma, Voice of Customer, and applied AI.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 45k+ ZAR |
| Job categories | Continuous Improvement Specialist, Customer Experience Specialist, AI Adoption Specialist, Process Improvement Specialist |
| Skills | Continuous Improvement, Lean Six Sigma, Process Discovery, Current State Assessment, Root Cause Analysis, Process Redesign, Process Standardisation, SOP Development, Process Mapping, Governance Design, Impact Vs. Effort Prioritization, Benefit Estimation, Effort Estimation, Customer Experience, Voice Of Customer, CSAT, Response Rate Optimization, Sentiment Analysis, Customer Journey Mapping, Failure Analysis, Customer Effort Score (CES), Customer Service Recovery, Customer Experience Improvement, AI, AI Project Development, Prompt Engineering, Prompt Design, Conversational AI, AI Solution Discovery, Automation Opportunity Assessment, AI Roadmap, AI Governance, Change Management, Stakeholder Engagement, Workshop Facilitation, Training Design, Train The Trainer (TTT), Pilot Launch Planning, Product Rollout Planning, Adoption Tracking, Executive Reporting, Trend Analysis, Baseline Analysis, KPI Definition, Dashboard Specification, HTML Reporting, Business Case Development, ROI Analysis, Microsoft 365, Excel, PowerPoint, Microsoft Word, Microsoft Forms, Microsoft Teams, SharePoint, Outlook, Microsoft Copilot, Claude, Asana, QR Based Surveys, WhatsApp CRM Workflows |

## What I'm looking for

```text
I'm looking to lead practical continuous-improvement, customer-experience, and AI-adoption work where I can turn customer insight and process analysis into measurable operational change.
```

## About

```text
At Mukuru Africa, I improve customer-facing and internal operating processes across multiple African markets, from customer feedback and journey investigation to root-cause analysis, future-state design, pilots, and governance. I built and scaled in-the-moment customer feedback channels, giving branches CX visibility for the first time.

I also build reusable AI skills, production-standard prompts, and adoption programmes that reduce manual effort, rework, and coordination time. I present business cases and pilot findings to leadership, enable frontline teams, and use Lean Six Sigma and customer insight to turn recurring problems into practical improvements.
```

## Experience

### Continuous Improvement Specialist & AI Knowledge Management (current)

Mukuru Africa

```text
Identifies, designs, and embeds improvements to customer-facing and internal processes across multiple African markets, and drives AI adoption as a practical improvement tool. Built Voice of Customer programmes, facilitated process discovery workshops, and led AI projects and adoption initiatives.
```

Skills: Lean-Six-Sigma, Process-Mapping, Root-Cause-Analysis, Voice-Of-Customer, Customer-Journey-Mapping, AI-Project-Development, Prompt-Engineering, Microsoft-Copilot, Claude, Asana, Microsoft-365, Excel, PowerPoint, SharePoint, Stakeholder-Management, Change-Management, KPI-Definition, Dashboard-Specification

### Customer-Facing Retail Roles

Granny Goose Duvets. Jan 2010 - Dec 2014

```text
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
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Skills: Sales, Merchandising, Stock-Control, Customer-Service, Administration

### Customer-Facing Retail Roles

Sheet Street. Jan 2010 - Dec 2014

```text
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
```

Skills: Sales, Merchandising, Stock-Control, Customer-Service, Administration

### Customer-Facing Retail Roles

Stuttafords. Jan 2010 - Dec 2014

```text
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
```

Skills: Sales, Merchandising, Stock-Control, Customer-Service, Administration

### Customer-Facing Retail Roles

Biggie Best. Jan 2010 - Dec 2014

```text
Handled sales assistance, department management, merchandising, stock control, and general administration, and was repeatedly recognized for outstanding sales performance.
```

Skills: Sales, Merchandising, Stock-Control, Customer-Service, Administration

### Loans Outbound Telemarketing Agent

RCS Group (Pty) Ltd. Jun 2014 - Present

```text
Consistently met and exceeded outbound sales and conversion targets in a regulated financial services environment, advising customers on lending products and handling objections.
```

Skills: Outbound-Sales, Telemarketing, Customer-Service, Objection-Handling, Financial-Services

## Education

### Ada

Certified digital badge, Customer Experience with Generative AI. 2026 - 2026

```text
Certified digital badge for Transform Customer Experience with Generative AI.
```

### University of South Africa

Higher Certificate, Life and Environmental Sciences. 2018 - 2018

```text
Higher Certificate in Life and Environmental Sciences, a one-year certificate.
```

### 2KO International

Certified Lean Six Sigma Green Belt, Lean Six Sigma

```text
Certified Lean Six Sigma Green Belt.
```

## Tech stack

- Microsoft SharePoint
- Microsoft Teams
- Asana
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Jamie-Lee, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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