# Jamez Epps

Jamez Epps is a remote worker on Himalayas, Support Engineer at Oracle, based in United States.

Source: https://himalayas.app/@jamezepps

```text
Support Engineer at Oracle who troubleshoots OCI and enterprise applications, using SQL queries and Splunk logs to investigate production issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 115k+ USD |
| Job categories | Support Engineer, Technical Support Engineer |
| Skills | Oracle Cloud Infrastructure (OCI), Technical Support, Application Troubleshooting, Database Troubleshooting, SQL, Database Queries, Splunk, Log Analysis, incident investigation, Root Cause Analysis, Server Troubleshooting, Discern Visual Developer, SCPview, DCPTools, Connect Nursing |

## About

```text
At Oracle, I support enterprise applications including Connect Nursing, Phlebotomy Management, Medication Administration Record (MAR), Medication Administration Wizard (MAW), and Infusion Billing. I investigate application behavior with SQL queries through Discern Visual Developer and analyze logs in Splunk.

When an issue needs server-level investigation, I use SCPview and DCPTools to access and troubleshoot Cycle Servers. I document diagnostic findings and work with engineers and technical teams to move complex issues toward resolution.

I also participate in a monthly on-call rotation for emergency and critical production issues. Earlier, I provided technical support for iOS products at Ibex Global and researched IT infrastructure and data-storage technologies for a senior project at Iron Gates Solutions.
```

## Experience

### Support Engineer (current)

[Oracle](https://himalayas.app/companies/oracle). Jun 2022 - Present

```text
Support enterprise applications including Connect Nursing, Phlebotomy Management, and Medication Administration Record. Troubleshoot application issues by executing SQL/database queries and analyzing logs using Splunk.
```

Skills: Oracle-Cloud-Infrastructure, SQL, Database-Queries, Database-Troubleshooting, Splunk, Log-Analysis, Application-Troubleshooting, incident-investigation, Root-Cause-Analysis, Discern-Visual-Developer, SCPview, DCPTools, Linux, Windows, TCP-IP, XML, JSON, HTML, PHP, XSD, DTD, VirtualBox, Active-Directory, Microsoft-Office

### iOS Technical Support

Ibex Global. Jul 2021 - Jun 2022

```text
Provided technical troubleshooting and customer support for iOS products. Diagnosed technical issues and followed structured troubleshooting procedures to identify appropriate resolutions.
```

Skills: iOS, Troubleshooting, Customer-Support, Diagnostic-Testing, Knowledge-Base-Research

### Fresh Foods Clerk

[Harris Teeter](https://himalayas.app/companies/harris-teeter). Nov 2020 - Jul 2021

```text
Maintained accurate inventory records and supported daily operational processes. Provided customer service while working in a fast-paced environment.
```

Skills: Inventory-Management, Customer-Service

### Information Systems Technician, Senior Project

Iron Gates Solutions. Sep 2019 - Mar 2020

```text
Conducted research into IT infrastructure and data-storage technologies. Designed wired and wireless network floorplans and developed technical project documentation.
```

Skills: IT-Infrastructure, network-design, Technical-Documentation, Presentation-Skills

### Information Systems Intern

Aero Electronics / Raytheon. May 2019 - Aug 2019

```text
Managed and organized files for the company intranet. Updated and maintained employee documentation and recorded inventory information using Microsoft Excel.
```

Skills: Excel, File-Management, Documentation, Inventory-Management

## Education

### Bethune-Cookman University

Bachelor of Science, Computer Information Systems

Activities and societies: Relevant Coursework: Operating Systems, Databases, Network Administration, Network Design & Procurement, Network Operating Systems, System Analysis & Design, Computer Programming/Java, Database Technology for Web Applications.

```text
Bachelor of Science in Computer Information Systems from Bethune-Cookman University, completed in May 2020.
```

## Tech stack

- Splunk
- Slack
- PHP
- JSON
- XML
- Linux
- iOS
- Windows
- Microsoft Excel
- SQL
- Oracle Cloud Infrastructure (OCI)
- Microsoft Office

To contact Jamez, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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