# James Lombart

James Lombart is a remote worker on Himalayas, Operations & Delivery Lead at The Experience Foundry, based in Australia.

Source: https://himalayas.app/@jameslombart

```text
Ops and delivery specialist. Led platform rollouts across 20+ offices, discovery, market analysis. Seeking fully remote ops roles.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Australia |
| Authorized to work in | Australia, United Kingdom |
| Salary expectations | 50k+ AUD |
| Job categories | Operations, Product Operations, Business Operations, Revenue Operations, Program Manager |
| Skills | Business Operations, Project Management, Stakeholder Management, Process Improvement, Market Research and Analysis, Product Operations, Change Management, Competitive Analysis, User Research, Go To Market Strategy, SQL, GA4, HubSpot, Salesforce, Business Intelligence |
| LinkedIn | https://linkedin.com/in/james-lombart |

## About

```text
I’ve had a slightly unusual career path, but there’s been a pretty clear thread through it. I seem to keep ending up in situations where something is new, a bit messy, or not quite figured out yet, and I really enjoy helping make sense of it.

I started out in customer-facing roles at Apple, then spent a few years in UK financial services with Lloyds Banking Group. When I moved back to Australia I joined UCFS, part of Berkshire Hathaway, working in settlements. Working in regulated environments taught me a lot about precision, but also about how frustrating things become when processes are designed around the organisation rather than the people actually using them.

From there I joined Adventist Media and helped build a digital function that was still taking shape. There wasn’t an established way of doing everything, so a lot of the job was working out how projects should run, creating the processes and documentation, and helping turn something fairly ambiguous into something people could actually work with. That was probably when I realised how much I enjoy that kind of work.

Since then I’ve worked across health tech and consulting. At togetherAI, a digital mental health platform, I worked on market and competitor analysis and helped translate that into thinking around the product and customer experience. At The Experience Foundry I now work across commercial and delivery operations. The work is varied: I project managed a cloud platform rollout across more than 20 international offices, delivered a product experience review for a VR therapeutics company, built our ANZ business development activity from the ground up, and published research on how AI-assisted clinical documentation affects clinician workload and burnout.

Health technology is the area I keep coming back to. I’m fascinated by why good products sometimes fail once they meet the real world. Often the technology itself isn’t the problem. It’s the workflow around it, the way it’s introduced, or the fact that the people expected to use it weren’t involved enough in shaping it.

I’m also finishing my commerce degree alongside work, after taking the long way around to it.

I’m looking for fully remote operations work, ideally in health tech or another mission-driven technology company. I’m comfortable working independently, I like working across functions, and I’m usually at my best when the problem is still a little unclear and someone needs to help turn it into something workable.
```

## Experience

### Operations & Delivery Lead (current)

The Experience Foundry. Jan 2024 - Present

```text
Led commercial and delivery operations at a behavioural focused innovation and strategy consultancy. Project managed delivery of a cloud-based CRM platform across 20+ international offices and 500+ users, and delivered a product experience review for a VR digital therapeutics company.
```

Skills: Project-Management, CRM, Change-Management, Heuristic-Analysis, Behavioural-Analysis, User-Research, Product-Strategy, Commercial-Operations, Stakeholder-Management, Workshop-Facilitation

### Growth Consultant

TogetherAI. Jan 2022 - Dec 2023

```text
Conducted market and competitor analysis to inform product and growth decisions. Worked with product, design, and marketing teams to translate market insights into platform improvements, and led SEO strategy to improve organic visibility.
```

Skills: Market-Analysis, Competitive-Analysis, SEO, Product-Strategy, Cross-Functional-Collaboration

### Digital Projects Manager

Adventist Media. Jan 2019 - Dec 2021

```text
Established a new digital function and built operating processes from the ground up. Managed multiple digital projects from discovery through delivery and launch, and reduced paid media cost per click by approximately 80% through structured testing and optimisation.
```

Skills: Project-Management, Digital-Strategy, Process-Improvement, Paid-Media, Testing, Optimization

### Settlements Officer

UCFS (Berkshire Hathaway). Jan 2018 - Dec 2019

```text
Settlements Officer at UCFS (Berkshire Hathaway), responsible for settlement operations.
```

## Education

### Irrational Labs

Certification, Behavioural Science

```text
Completed a certification in Behavioural Science from Irrational Labs.
```

### Macquarie University

Bachelor of Commerce, Professional Accounting

```text
Bachelor of Commerce with a specialization in Professional Accounting from Macquarie University.
```

### University of Cambridge

Programme, Entrepreneurship

```text
Participated in the Enterprisers Programme, a collaborative executive education initiative with MIT.
```

## Tech stack

- Google Analytics
- Jira
- HubSpot
- Google Workspace
- Microsoft Office 365
- Asana
- Notion
- Microsoft Excel
- LinkedIn Sales Navigator
- SQL
- Apollo.io
- Clay

To contact James, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Alex Stewart](https://himalayas.app/@alstewart): Operations Associate , Sidekicker
- [Julio Orr](https://himalayas.app/@julioorr): Head of Operations & Delivery, Happyer.io
- [Jason Dabydoyal](https://himalayas.app/@jasondabydoyal): Head of Operations, Cyber Samurai
- [Greg Santopaolo](https://himalayas.app/@gregsantopaolo): Director of Operations, Crescendo
- [Bevan Scott](https://himalayas.app/@bevanscott): Marketing Operations Manager, The Coach Company
- [Natasha Fernandez](https://himalayas.app/@natashafernandez): Consultant Business Ops and Customer Service Specialist, Trinity Plan Management
- [Jacqueline Read](https://himalayas.app/@jacquelineread): Founder, AI Systems & Governance Project, Governance Studio
- [Daniele Pucinischi](https://himalayas.app/@danielepucinischi): Senior Campaign Manager & Product Dev., S2W Media
- [Mehuli Basu](https://himalayas.app/@mehulibasu): Head of Operations, KB Infrastructure
- [Vanessa Bennett](https://himalayas.app/@vanessabennett1): Product Owner, Finance, Auto & General