# James Herrick

James Herrick is a remote worker on Himalayas, Field Representative Lead at Nielsen, based in United States.

Source: https://himalayas.app/@jamesherrick

```text
Employee Training & Development Lead at Nielsen who improved flag closure rates from 79% to 90% and reduced panelist attrition.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 40k+ USD |
| Job categories | Training And Development Lead, Field Trainer, Training Manager |
| Skills | Corporate Trainer, Educational Program Development, Employee Onboarding, Performance Coaching, KPI Tracking, Data Analysis, System Testing, Field Team Leadership, Training Needs Assessment, Change Management, Process Improvement, Talent Retention, Software Installation, Hardware Upgrades, Technical Troubleshooting |
| LinkedIn | https://linkedin.com/in/james-a-herrick |

## About

```text
James Herrick 239-785-5233 jim.herrick@yahoo.com

TRAINING & DEVELOPMENT

*Coach and mentor team members to support smooth transitions and drive platform adoption and performance improvement.

*Improved team readiness and long-term performance by onboarding and mentoring new hires across multiple states through hands-on pre-training, post-training field support, and customized reporting tools.

*Accelerated new hire productivity by training team members to adopt and apply job-specific skills in field operations.

*Strengthened team effectiveness post-optimization by training new members on updated market practices.

SALES & CUSTOMER SERVICE

*Develop relationships with panelists ensuring ongoing participation & close the agreements initially recruited by membership teams.

*Reduced market panelist attrition from 40% to 18% within one year and to 12% YTD by implementing a structured onboarding checklist that improved communication and engagement.

*Increased targeted household recruitment by 18% in high-priority areas through innovative market strategies, boosting overall panel representativeness and alignment with area probability goals.

*Reduced personal panelist attrition rate from 11% in 2024 to 0% YTD.

TECHNICAL SUPPORT & INSTALLATION

*Install & maintain hardware for capturing viewing data in Nielsen homes while troubleshooting both remotely & in-person.

*Resolved complex technical issues across multiple metering platforms, improving system reliability and customer satisfaction.

*Increased flag closure rate from 79% to 90% by creating and sharing weekly KPI trackers to align team progress with client expectations.

*Maintained an Install Completion rate of 99% on first visit during tenure with company.
```

## Experience

### Field Representative Lead

[Nielsen](https://himalayas.app/companies/the-nielsen-company). Jun 2015 - Jun 2025

```text
Coached and mentored team members to support smooth transitions and drive platform adoption and performance improvement. Supervised a team of 8 employees, managed daily workflows, and led system testing and data analysis to identify cost-saving opportunities.
```

Skills: Coaching, Mentorship, Team-Leadership, KPI-Tracking, Data-Analysis, System-Testing, Onboarding, Process-Improvement

### Field Trainer

[Nielsen](https://himalayas.app/companies/the-nielsen-company). Jan 2009 - Jun 2015

```text
Provided real-time coaching and constructive feedback to improve accuracy and efficiency while observing and evaluating employee performance in the field. Facilitated onboarding sessions for new hires, introducing tools, procedures, and expectations aligned with Nielsen's methodology.
```

Skills: Training, Coaching, Onboarding, Performance-Evaluation, Market-Strategy, Communication-Skills

### Field Representative

[Nielsen](https://himalayas.app/companies/the-nielsen-company). Jan 2007 - Jan 2009

```text
Enhanced system functionality by installing software, upgrading hardware, and troubleshooting equipment issues. Built rapport with panelists through consistent communication and recorded detailed reports on visit outcomes and technical issues.
```

Skills: Hardware-installation, Troubleshooting, Customer-Relationship-Management, Reporting, Technical-Support

## Education

### Western State Colorado University

Bachelor of Arts, Communications

```text
Bachelor of Arts in Communications from Western State Colorado University.
```

## Tech stack

- Salesforce
- Google Workspace
- Microsoft Office 365

To contact James, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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