# James Evans

James Evans is a remote worker on Himalayas, Quality Analyst at TikTok/ByteDance, based in United States.

Source: https://himalayas.app/@jamesevans2

```text
Operations and Trust & Safety professional at TikTok/ByteDance who improved multilingual QA processes and maintained 90%+ accuracy in Brazil.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 75k+ USD |
| Job categories | Quality Analyst, Quality Analyst, Trust and Safety Associate, Data Analyst |
| Skills | Trust and Safety Operations, Quality Analysis, Workflow Automation, Policy Interpretation, Fraud Investigation, Reviewer Calibration, Root Cause Analysis, Appeals Management, Operational Process Improvement, Training and Assessment, Data Analysis, Legal Records Processing, Excel, Google Sheets, Spanish |

## About

```text
At TikTok/ByteDance, I progressed from Search Operations Specialist into Quality Analyst roles after maintaining 98%+ accuracy across 20+ projects and 1,500+ cases. I owned quality analysis across global commerce initiatives, including reviewer calibration, RCA reporting, and performance monitoring.

I established quality processes for multilingual operations, leading Brazil market QA to maintain 90%+ accuracy while meeting all weekly deliverables. I also designed reviewer training and assessments to support new team readiness.

At Accenture Flex | META Trust and Safety, I worked on specialized Appeals workflows and earned two Innovation Awards for operational tools. My Excel-based decision-support system reduced Appeals processing time by approximately 50% while maintaining reviewer oversight and policy accuracy.
```

## Experience

### Quality Analyst

[TikTok/ByteDance](https://himalayas.app/companies/tiktok). Apr 2024 - Jul 2026

```text
Progressed from Search Operations Specialist to Quality Analyst, maintaining 98%+ accuracy across 20+ projects and 1,500+ cases. Owned quality analysis, reviewer training, and calibration for global commerce operations, including Brazil market QA.
```

Skills: Quality-Analysis, Reviewer-Calibration, RCA-Reporting, Performance-Monitoring, Training, Online-Shopping, Policy-Coaching, Stakeholder-Management

### Trust and Safety Associate

[Accenture Flex](https://himalayas.app/companies/accenture). Sep 2020 - Feb 2024

```text
Selected for Meta Ads Integrity Appeals, owning specialized workflows involving queue management, fraud investigations, and policy interpretation. Earned two Innovation Awards for an Excel-based decision support system that reduced processing time by 50%.
```

Skills: Trust-and-Safety, Appeals-Management, Queue-Management, Fraud-Investigation, Policy-Interpretation, Process-Improvement, Excel, Training

### Subject Matter Expert

MMC Group. May 2016 - Sep 2020

```text
Reviewed advertising applications for compliance with Meta policies, consistently exceeding quality and productivity expectations. Trained and mentored new reviewers, reducing onboarding time from two weeks to one week.
```

Skills: Policy-Compliance, Investigation, Appeals, Training, Mentorship, Multilingual-Policy-Analysis

### Data Processor

RunTitle Inc.. Nov 2014 - Mar 2016

```text
Processed and validated legal property records for large-scale digitization. Redesigned scanning workflows with barcode automation and produced operational reports for executive leadership.
```

Skills: Data-Processing, Data-Validation, Workflow-Automation, Barcode-Systems, Reporting, Training

## Education

### Tallahassee Community College

Associate of Arts, General Studies. 2009 - 2010

```text
Completed coursework towards an Associate of Arts degree.
```

## Tech stack

- Google Sheets
- Microsoft Excel

To contact James, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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