# jam de guzman jam de guzman is a remote worker on Himalayas, Dispatch at 303 Luxury Car Services, based in Philippines. Source: https://himalayas.app/@jamdeguzman ```text Dispatch professional at 303 Luxury Car Services who assigned drivers and vehicles for daily reservations. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Philippines | | Authorized to work in | Philippines | | Salary expectations | 192k+ PHP | | Job categories | Dispatch, Legal Executive Assistant, Collections Officer, Customer Service | | Skills | Dispatching, Vehicle and Driver Allocation, Reservation Coordination, Customer Data Entry, Quote Preparation, Email Management, Calendar Management, Document Upload, Billing Support, NDA Scorecards, Collections, Legal Letter Issuance, Payment Arrangement, Hardship Referrals, Queue Management | ## About ```text At 303 Luxury Car Services, I managed company email, entered customer details, provided quotes, and dispatched drivers and vehicles for daily reservations. At Go2 LLC, I organized client email and calendars, uploaded documents for billing, and created NDA scorecards. Earlier, at ANZ Global Solutions, I handled high-risk collections work, supported the team, and helped keep staff aligned with process through training and refreshers. ``` ## Experience ### Dispatch 303 Luxury Car Services. Mar 2023 - Dec 2025 ```text Managed company email and replied to inquiries. Performed data entry, provided quotes, and dispatched drivers and vehicles for daily reservations. ``` Skills: Email-Management, Data-Entry, Dispatching, Customer-Service ### Executive Legal Assistant Go2 LLC. Sep 2021 - Mar 2023 ```text Managed and organized client emails, managed calendars, and advised clients before scheduled meetings. Uploaded documents for billing and created summaries of NDAs. ``` Skills: Email-Management, Calendar-Management, Document-Management, Legal-Support ### Senior Collections Officer ANZ Global Solutions. Jul 2016 - Sep 2021 ```text Handled high-risk tasks in issuing legal letters to customers behind on payments. Provided resolutions, managed queues, conducted training, and supported floor operations. ``` Skills: Collections, Legal-Letters, Customer-Resolutions, Queue-Management, Training, Dialer-Management ### Lead Associate Suncorp Inbound WNS. Oct 2014 - Feb 2016 ```text Monitored team performance and identified training needs. Managed daily operations, created reports, and provided coaching to improve team performance. ``` Skills: Team-Management, Performance-Monitoring, Reporting, Coaching ### Senior Associate / SME WNS. Jul 2013 - Oct 2014 ```text Assisted customers with policy inquiries, sent policy documents, amended basic details, and supported teammates with process questions. ``` Skills: Customer-Service, Policy-Management, Team-Support ### Website Moderator Transcom Worldwide Philippines. Jul 2012 - May 2013 ```text Facilitated posting of reviews, comments, images, and videos related to Australian businesses listed on the website. ``` Skills: Content-Moderation, Online-Reviews, Social-Media ### Technical Support VXI Global Solutions. Sep 2011 - Nov 2011 ```text Provided level 1 troubleshooting for TV, Internet, and phone services. ``` Skills: Technical-Support, Troubleshooting, Telecommunications ### Chargebacks Advisor [JP Morgan & Chase](https://himalayas.app/companies/jpmorgan-chase-co). Jan 2011 - Jul 2011 ```text Handled cardmember disputes and conducted reasonable investigations on disputes. ``` Skills: Dispute-Resolution, Investigation, Customer-Service ### Communications Coach [Telus International, Philippines](https://himalayas.app/companies/telus-international-ai-inc). Feb 2009 - Dec 2010 ```text Facilitated training for effective communication skills, listened to and evaluated calls, and handled representatives not meeting metrics. ``` Skills: Communications-Training, Call-Evaluation, Performance-Improvement ### Customer Service Representative ePerformax. Mar 2008 - Sep 2008 ```text Served as customer representative for Washington Mutual, relaying information to card members and processing credit card applications. ``` Skills: Customer-Service, credit-card-processing, Communication-Skills ## Education ### Adamson University Bachelor of Science, Psychology. 2005 - 2007 ```text Pursued a Bachelor of Science in Psychology but did not complete the degree. ``` ### Athens Academy High School Diploma, General Studies. 2002 - 2005 ```text Completed high school education at Athens Academy. ``` ### JS Woodsworth Elementary School, General Studies. 1997 - 2002 ```text Attended elementary school at JS Woodsworth in Toronto, Canada. ``` ### Good Sheppard Christian School Elementary School, General Studies. 1994 - 1997 ```text Attended elementary school at Good Sheppard Christian School. ``` ## Tech stack - Adobe Photoshop - Adobe Illustrator - Adobe After Effects - Adobe Audition - Microsoft Office To contact jam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Cess Diesta](https://himalayas.app/@cessdiesta): Collections Advisor, Tata Consultancy Services - [Maria Monica Tagayun](https://himalayas.app/@mariamonicatagayun): Collections Representative, American Express - [Marilou Maye Osias](https://himalayas.app/@mariloumayeosias): Order to Cash Collections Associate, Accenture - [JHOY Amoranto](https://himalayas.app/@jhoyamoranto): Dispute Voice Coordinator, Maersk Global Service Center - [Arnel Perez](https://himalayas.app/@arnelperez): Joint Owner & Business Manager, Perez Noodles Processing - [Ella Beltran](https://himalayas.app/@ellabeltran): Executive Assistant III, Department of Economy, Planning, and Development (DEPDev) - [Juvelyn Balingit](https://himalayas.app/@juvelynbalingit): Customer Service & Dispatch, United States Home Services - [Maria Elena Legaspi](https://himalayas.app/@mariaelenalegaspi): Collections Specialist, iQor Philippines - [Maria Elena Legaspi](https://himalayas.app/@mariaelenalegaspi1): Collections Specialist, iQor Philippines - [Zsazsa Fatima Umih](https://himalayas.app/@zsazsafatimaumih): B2B Sales Representative, BruntWork Singapore Pte. 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