# Jaismin Lal

Jaismin Lal is a remote worker on Himalayas, Senior Associate at Tata Consultancy Services, based in India.

Source: https://himalayas.app/@jaisminlal

```text
Senior Customer Support Associate at Tata Consultancy Services, handling email and live chat support and improving service quality through root-cause analysis.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 512k+ INR |
| Job categories | Customer Service Associate, Process Associate |
| Skills | Customer Support, Email Support, Live Chat, Customer Experience Management, Health Insurance Claims Processing, Claims Dispute Resolution, Root Cause Analysis, Process Improvement, Data Analysis, Reporting, Database Management, Case Management Systems, Customer Relationship Management, Excel, PowerPoint |

## About

```text
At Tata Consultancy Services (TCS), I support customers through email and live chat, maintain customer records and operational reports, and investigate bottlenecks to improve service quality. I received the Star of the Month Award for my performance, operational efficiency, and team contribution.

At Wipro Limited, I supported a US-based health insurance client by processing claims, investigating disputes, and determining cases in line with compliance guidelines. I also trained new hires on workflows, quality guidelines, and procedural compliance.
```

## Experience

### Senior Associate (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Dec 2022 - Present

```text
Delivered multi-channel customer assistance via email and live chat, consistently exceeding client satisfaction and SLAs. Conducted root cause analysis, mentored new team members, and received the Star of the Month Award.
```

Skills: Customer-Support, Email-Support, Live-Chat, Root-Cause-Analysis, Process-Improvement, Data-Analysis, Reporting, Team-Mentoring, De-escalation, Excel, PowerPoint, Microsoft-Word

### Process Associate

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Feb 2021 - Sep 2022

```text
Supported operations for a US-based health insurance client by processing complex claims and reviewing case documentation. Resolved claim disputes, coordinated with inter-departmental teams, and trained new hires on workflows and compliance.
```

Skills: Claims-Processing, Case-Management, Compliance, Data-Analysis, Reporting, Database-Management, Excel, PowerPoint, Microsoft-Word

## Education

### Central Board of Secondary Education

Class XII, General

```text
Completed Class XII from the Central Board of Secondary Education in 2017.
```

### Central Board of Secondary Education

Class X, General

```text
Completed Class X from the Central Board of Secondary Education in 2015.
```

### Doordarshan

Internship, Media

```text
Completed an internship program at Doordarshan.
```

### University of Calcutta

Bachelor of Arts, Journalism

```text
Bachelor of Arts in Journalism from the University of Calcutta, completed in 2020.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Jaismin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Pooja Kumari](https://himalayas.app/@poojakumari): Senior Customer Service Associate, NielsenIQ India Pvt Ltd
- [Amina Shaikh](https://himalayas.app/@aminashaikh): Process Associate, ID Medical
- [Praveen kumar Devarai](https://himalayas.app/@praveenkumardevarai): Process Executive, Cognizant
- [Madan P M](https://himalayas.app/@madanpm): Operations Associate, Ditto Insurance
- [Aadarsh Dwivedi](https://himalayas.app/@aadarshdwivedi): Customer Support Associate, Concentrix
- [pravesh Kumar](https://himalayas.app/@praveshkumar1): Customer Service Rep Entry Ops, Target India
- [Mohammed Tousif hussain](https://himalayas.app/@mohammedtousifhussai): Senior Associate – US Insurance Process, Tech Mahindra
- [Aishwarya Dandapat](https://himalayas.app/@aishwaryadandapat): Senior Associate, Globiva
- [Ashish Bagal](https://himalayas.app/@ashishbagal): Senior Process Executive, Cognizant Pvt Ltd
- [Tarun joshi](https://himalayas.app/@tarunjoshi2): Client Experience Coordinator, Wipfli India LLP