# Jaime User

Jaime User is a remote worker on Himalayas, Enterprise Solutions Engineer at NTT DATA Europe & Latam, based in Italy.

Source: https://himalayas.app/@jaimequinsi

```text
Enterprise Solutions Engineer at NTT DATA Europe & Latam who helped reduce the incident backlog by 38.4%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Italy |
| Authorized to work in | Italy |
| Salary expectations | 40k-60k EUR |
| Job categories | Solutions Engineer, Technical Support Engineer |
| Skills | Incident Management, Production Support, Root Cause Analysis, Software Troubleshooting, Technical Solution Design, Technical Support, REST APIs, Java, PostgreSQL, Log Analysis, Grafana, Elastic Stack, Jira, Technical Reporting, SaaS |
| Website | https://jaimequinterosicre.com |
| Portfolio | https://jaimequinterosicre.com |
| LinkedIn | https://linkedin.com/in/jaime-quintero-sicre |

## About

```text
At NTT DATA Europe & Latam, I helped reduce the incident backlog by 38.4% through day-to-day troubleshooting and collaboration with engineering teams on recurring production issues. I currently lead four developers in technical support.

As a Junior Engineer, I led the resolution of 400+ production incidents, including a critical issue whose resolution prevented €60k in potential financial impact. I also supported three nationwide product launches, monitoring production performance and reporting launch metrics and operational status.
```

## Experience

### Enterprise Solutions Engineer (current)

NTT DATA Europe & Latam. Aug 2026 - Present

```text
Led two developers in technical support, helping reduce the incident backlog by 38.4% between April and August through day-to-day troubleshooting and collaboration with engineering teams on recurring issues.
```

### Junior Engineer

NTT DATA Europe & Latam. Oct 2024 - Aug 2026

```text
Experience:
- Led the resolution of 400+ production incidents, including a critical issue whose resolution prevented €60k in potential financial impact.
- Supported 3 nationwide product launches, monitoring production performance and leading incident resolution. Reported launch metrics and operational status to managers and stakeholders.
- Began coordinating two developers in April 2026, organisi
```

### Intern

NTT DATA Europe & Latam. Oct 2023 - Jun 2024

```text
Worked as Intern at NTT DATA Europe & Latam.
```

## Education

### Universidad de Sevilla

Grado en Ingeniería, Information Technology. 2018 - 2024

### Silesian University in Opava

Bachelor's degree, Information Technology. 2022 - 2023

```text
Incredible opportunity where I have improved my English and learned a lot about AI, Networking, Java, Python, Cybersecurity, Web Application development and Business Intelligence.
```

### Cisco Networking Academy

CISCO - CCNA Fundamentos de Networking para Redes IP

```text
Jun 2020
```

### Cisco Networking Academy

CISCO - Direccionamiento IP Y Subnetting - CCNA

```text
May 2020
```

### Cambridge University Press & Assessment

English B2 Certificate

```text
Jun 2017
```

## Tech stack

- PostgreSQL
- Jira
- JavaScript
- Python
- HTML5
- Java
- Django REST framework
- Grafana
- Git
- SQL
- REST APIs
- Microsoft Office

To contact Jaime, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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