# Jaid Khan

Jaid Khan is a remote worker on Himalayas, Team Lead – Customer Operations Assistant Manager at Treebo Hotels, based in India.

Source: https://himalayas.app/@jaidkhan

```text
Customer Operations Team Lead at Treebo Hotels handling corporate travel fulfillment, PMS invoicing, and payment verification.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Operations Lead, Travel Operations Specialist, Customer Operations Manager |
| Skills | Corporate Travel Operations, B2B Reservation Management, Trip Fulfillment, OTA Booking Fulfillment, Partner Hotel Coordination, PMS Invoicing, Payment Verification, Bank Reconciliation, Booking and Billing Discrepancy Resolution, Quality Reporting, SLA Monitoring, Turnaround Time (TAT) Reporting, Root Cause Analysis, Dashboard Design, Workflow Automation |
| LinkedIn | https://linkedin.com/in/jaid-khan-b138b51b7 |

## About

```text
At Treebo Hotels, I manage Park Inn & Suites by Radisson corporate and B2B reservations from booking requests through confirmation, changes, partner coordination, and closure. I also create, reissue, and correct PMS invoices, verify payments against bank statements, and follow up on discrepancies.

I redesigned call-reporting and turnaround-time dashboards and automated Slack reminders and hourly reporting using Kapture data. I also support hotel partners with PMS issues, manage QC reports, and prepare root-cause analyses for relevant cases.
```

## Experience

### Team Lead – Customer Operations Assistant Manager (current)

Treebo Hotels. Jan 2022 - Present

```text
Managed corporate and B2B reservations end to end, including Park Inn & Suites by Radisson bookings, with a focus on invoicing, payment verification, and data integrity. Led team operations, quality reporting, and automation initiatives to improve workflow efficiency.
```

Skills: PMS, Kapture, Acefone, TravelPlus, Zendesk, Excel, Google-Sheets, SQL, BI-Tools, Microsoft-Office, Google-Workspace, Slack, Notion, Asana, Claude, Lovable, Automation, Root-Cause-Analysis, Quality-Assurance, Team-Leadership

## Education

### RDVV University

Bachelor of Commerce, Commerce

```text
Completed a Bachelor of Commerce degree from RDVV University.
```

## Tech stack

- Slack
- Zendesk
- Google Workspace
- Asana
- Notion
- Google Sheets
- Microsoft Excel
- SQL
- Lovable
- Claude
- Microsoft Office

To contact Jaid, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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