# Jacob Ines

Jacob Ines is a remote worker on Himalayas, Hotel Sales Manager at Bezla LLC, based in Philippines.

Source: https://himalayas.app/@jacobines

```text
Hotel sales leader driving revenue growth through market research, negotiation, and client relationship management.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Hotel Sales Director, Hotel Sales Director, Guest Relations Host, Reservations Specialist, Customer Support Specialist, Recruitment Assistant, Hotel Sales Management, Hospitality Sales Manager, Resort Sales Manager, Hotel Sales, Sales Manager |
| Skills | Lead Generation, Market Research, Zoho, Property Management Systems, Outbound Sales, B2B Sales, Cold Calling, Hotel Sales And Customer Support, Verbal And Written Communication, Inbound Calls, Email Support, Mystery Shopping, Local Negotiated Rates, Sales Reporting, Live Chat, Escalation Management, Guest Relations, Zoho CRM |

## What I'm looking for

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I’m seeking a leadership-focused hotel sales or revenue role where I can grow partner portfolios, analyze market opportunities, and lead teams to deliver measurable revenue increases and stronger client relationships.
```

## About

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I’m a hotel sales professional prepared for leadership roles, with a proven ability to drive revenue growth and strengthen client relationships through clear communication and strategic planning.

In my current role as a Hotel Sales Manager (Remote), I support branded hotels across the U.S. by consulting with owners, investors, and general managers to increase property revenue and market share. I manage portfolio retention and expansion, monitor upcoming group reservations through the PMS, send start/end-of-day reports, and update sales revenue through monthly meetings—while coordinating RFP submissions with third-party reservation companies.

Previously, I worked as a Hotel Sales Coordinator handling inbound/outbound calls, texts, and emails for group reservation inquiries, performing market research, maintaining long-term client relationships, and conducting mystery shopping to optimize rate positioning. Earlier roles also strengthened my customer support and escalation experience, including Guest Relations, Reservations (inbound/email), and AppleCare email/chat support.
```

## Experience

### Hotel Sales Manager

Bezla LLC. Oct 2022 - Apr 2025

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Consulted with branded hotel owners, investors, and general managers to increase property revenue and market share. Monitored group reservations through the hotel PMS, managed account retention and expansion, and prepared RFP bids with third-party reservation companies.
```

Skills: Hotel-Sales, B2B-Sales, Revenue-Management, Account-Retention, RFP, Sales-Reporting, Stakeholder-Management, Negotiation

### Hotel Sales Coordinator

Bezla LLC. Apr 2021 - Oct 2022

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Handled inbound and outbound calls, text messages, and emails for partner hotels’ group reservation inquiries across the United States. Conducted market research, maintained Zoho CRM lead notes, and supported client growth through client relationship management and mystery shopping.
```

Skills: Inbound-Calls, Email-Support, Market-Research, Zoho-CRM, Mystery-Shopping, Local-Negotiated-Rates, Customer-Relationship-Management

### Guest Relations Specialist

Sitel Group. Mar 2017 - Apr 2021

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Provided guest relations and inbound reservations support (email), while supporting Tier 2 escalations. Served as a Mentor SME to support team performance and customer outcomes.
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Skills: Communication-Skills, Mentorship, Guest-Relations, Email-Support, Customer-Support, Reservations-Management

### AppleCare Support Agent

[Conduent](https://himalayas.app/companies/conduent). Oct 2014 - Jan 2017

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Provided AppleCare technical customer support through email and chat as a Tech1 CSR. Managed customer requests and maintained responsive communication to resolve support needs.
```

Skills: Live-Chat, Client-Communication, Apple-Support, Email-Support, CSR, Technical-Support

### Game Operations Specialist

GameOps Inc.. Jan 2014 - Sep 2014

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Supported Wildstar Online game operations through email-based customer support. Assisted with handling player inquiries via written communication.
```

Skills: Email-Support, Customer-Service, Written-Communication, Service-Delivery, Operations-Support

### Network Recruitment Assistant

Boardwalk Business Ventures Inc.. Jun 2013 - Jan 2014

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Assisted with network recruitment activities and coordination in a local HR context. Supported recruitment processes through ongoing outreach and administrative support.
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Skills: Communication-Skills, Recruitment-coordination, Networking, Candidate-Outreach, HR-Support, Data-Management, Administrative-Coordination

## Education

### Tarlac State University

BSBA, Marketing Management. 2009 - 2013. Grade: 2.0

Activities and societies: People's General Insurance Intern

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Earned a BSBA in Marketing Management from Tarlac State University starting in 2013.
```

## Tech stack

- Gmail
- Google Drive
- Slack
- Microsoft Teams
- Zendesk
- Google Maps
- PayPal
- RingCentral
- WhatsApp
- Aircall
- Google Workspace
- Microsoft Office 365
- Cisco AnyConnect
- Zoom
- Google Chrome
- Avaya
- Zoho CRM
- ChatGPT
- Wise

To contact Jacob, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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